Employee Lifecycle Specialist (Contract)

Position Title: Employee Lifecycle Specialist (Contract)
Position Type: Temporary - Full-Time
Position Location: Florenceville GTC
Requisition ID: 35502
In every role, McCainers are ambitious, curious, and interested in helping each other create good work experiences. We think about the customer and make doing business with McCain easy.
As Employee Lifecycle Specialist you will serve as a first point of contact and provide core process and policy inquiry management and resolution to HR customers on a wide range of topics. In this role you are responsible for completing employee and data transaction processing for core processes (e.g., mass updates, managing employee movement, running organization position reports, reviewing / transacting / answering inquiries for employee and work-related data change requests).
This position is a 6-month contract opportunity.
What You'll Do:

• Act in an advisory capacity by providing timely and accurate responses to inquiries from HR customers via phone, chat and case management (may include employees, dependents, retirees, candidates, people managers and vendors) regarding HR policies and procedures
• Ensure a delightful customer experience by working efficiently to streamline service delivery, identify next steps, promote the usage of self-service as appropriate and build strong customer relationships with HR colleagues globally
• Manage the day-to-day transactional processing of all data changes from Hire to Retirement and produce supporting documentation.
• Oversee processing and updates of all organization and position data, including the creation and maintenance of jobs, positions, and overall organization structures.
• Oversee quality standards and controls for data to provide the necessary accuracy, timeliness, and completeness.
• Manage reductions in force and redundancies, mass data changes, and employee movement / contract management.
• Ensure compliance with corporate data administration, security standards, and HR policies and procedures.
• Take part in additional projects as needed.

What You'll Bring:

• 1+ year of experience in a customer service, HR and/or Shared Service environment
• Post-secondary degree in Human Resources or a related field
• Fluent English; Fluency in Spanish highly desired
• Experience with basic technology functionality (e.g., case management, knowledge management)
• Ability to consistently deliver high quality customer service in a professional manner, effective listening and communication skills
• Knowledge of employee data administration and end-to-end processes
• Experience with transaction processing and data management
• Attentive to details and deadlines; strong ability to manage multiple initiatives
• Working knowledge of HR systems is beneficial, particularly SuccessFactors

About McCain .
At McCain, we're feeding the world: from French fries to cakes, we contribute to the important role food plays in people's lives. That's why we're dedicated to ensuring our core values-Family, Authentic, Trusted, and Quality-shine through every day. As a privately owned family company with over 60 years of experience, a presence in more than 160 countries, and a global team of 22,000 people, our values and culture are at the heart of everything we do. We believe that we can work together, along with our business and community partners, to bring sustainable growth and positive change today, tomorrow, and for generations to come. Join us and see how you can MAKE IT at McCain!
Leadership Principles .
Our principles, each with related practices, guide our actions across the organization. Together, they address how McCain interacts with our customers and employees, and how we work as individuals and collectively to find success. While each role adheres to the Leadership Principles, individual roles may focus more on a specific principle or principles.
We are customer obsessed. Customers are our starting point. By understanding their needs and leveraging data and consumer insights, we drive mutual success.
We think big and plan ahead. Through ambition, curiosity, and smart risks, we can accomplish goals, refine processes, and innovate to scale success.
We bring out the best in our people. We create safe spaces for our people so that trust and empowerment come naturally. Inclusion is about listening first, showing humility, and working together.
We act like owners. Together, we clear obstacles and do the work that makes us all successful and proud to be part of McCain.
The McCain experience .
We are McCain: this statement is about our power collectively and our importance individually-your impact is a significant part of the business. Our winning culture focuses on authenticity and trust so we can always bring out the best in our people. Here, you have the opportunity to learn, grow, and thrive while being yourself. Join our team to see why we're better together.
Compensation Package : $52,600.00 - $70,200.00 CAD annualized; Contract duration will be paid in accordance to hourly equivalency
The above reflects the target compensation range for the position at the time of posting. Hiring compensation will be determined based on experience, skill set, education/training, and other organizational needs.
Benefits : At McCain, we're on a mission to create a winning culture that puts employee safety and wellbeing at the heart of what we do, every day. We understand and appreciate that each person's needs are unique and ensure our benefits & wellbeing programs reflect that. Due to the duration of this role, you will not be eligible for traditional benefits through our programs.
Your well-being matters to us, and we're here to provide you with the necessary resources to support you in being your best self at work - and at home.
McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.
McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.
Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the Global Privacy Policy
Job Family: Human Resources
Division: Global Human Resources
Department: Employee Services
Location(s): CA - Canada : New Brunswick : Florenceville-Bristol
Company: McCain Foods (Canada)