About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Role: Employee Experience Transformation and Design Lead
Northern Trust is reimagining how work gets done across the employee and manager experience.
We are looking for a transformation leader who can rethink critical workforce journeys from the ground up by simplifying complexity, removing friction, and designing experiences that feel intuitive, modern, and human-centered.
This role is not about incremental process improvement or maintaining legacy workflows. It is about redesigning how employees experience work across onboarding, manager interactions, approvals, workflows, operations, and internal tools at enterprise scale.
You will operate at the intersection of experience design, transformation strategy, process redesign, and technology enablement by helping shape the future of work at Northern Trust.
The ideal candidate combines systems thinking, creativity, operational rigor, and strong execution skills. They are energized by ambiguity, challenge conventional assumptions, and know how to turn fragmented experiences into scalable, streamlined solutions.
The key responsibilities of the role include:
Reimagine Workforce Experiences
• Redesign employee and manager experiences across critical workforce journeys, including onboarding, internal mobility, approvals, workforce operations, and manager workflows
• Challenge legacy assumptions and rethink how work should function in a modern enterprise environment
• Identify friction points, inefficiencies, duplicative processes, and unnecessary complexity across end-to-end workflows
• Simplify experiences by designing more intuitive, scalable, and human-centered solutions
Lead Enterprise Transformation Initiatives
• Drive high-impact transformation efforts from concept through implementation
• Translate broad strategic ideas into actionable operating models, workflows, and execution plans
• Partner directly with senior leadership to shape enterprise workforce transformation priorities
• Prototype and pilot new approaches before scaling across the organization
Design Future-State Operating Models
• Apply service design, journey mapping, systems thinking, and process redesign methodologies
• Create future-state employee and manager journeys that improve efficiency, experience, and adoption
• Design workflows that integrate people, process, technology, and AI-enabled automation
• Ensure solutions balance user experience, operational scalability, governance, and risk management
Partner Across Functions
• Collaborate with HR, Technology, Operations, Risk, Communications, and business leaders to drive adoption and implementation
• Translate transformation concepts into business requirements, user stories, and implementation plans
• Influence stakeholders across a complex enterprise environment and build alignment around new ways of working
Skills/Qualifications:
• 5–10+ years with backgrounds in Experience Design, Service Design, Digital Transformation, Product Operations, Management Consulting, Innovation Strategy or Customer Experience Transformation.
• Delivered enterprise-scale transformation initiatives through redesigning experiences, workflows, operating models, and/or services in complex organizations.
• Bachelor's degree or equivalent in Business, Data Science, Computer Science, Statistics, Finance, Math or a related field.
**Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working Model: Hybrid (#LI-Hybrid)
We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.
#LI-EA1
Salary Range:
$114,700 - 194,900 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected].
We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
Skills Required
- 5-10+ years experience in Experience Design, Service Design, Digital Transformation, Product Operations, Management Consulting, Innovation Strategy, or Customer Experience Transformation
- Proven delivery of enterprise-scale transformation initiatives redesigning experiences, workflows, operating models, or services in complex organizations
- Bachelor's degree or equivalent in Business, Data Science, Computer Science, Statistics, Finance, Math, or a related field
- Experience applying service design, journey mapping, systems thinking, and process redesign methodologies
- Ability to translate transformation concepts into business requirements, user stories, operating models, and implementation plans
- Authorized to work in the U.S. without employment-based visa sponsorship now or in the future; employer will not sponsor
- Experience designing workflows that integrate people, process, technology, and AI-enabled automation
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
-
Retirement Support — Retirement offerings are positioned as a standout, with a 401(k) plus an additional employer-funded pension described as a differentiator. This combination is repeatedly framed as a meaningful offset within total rewards, especially for long-term financial security.
-
Leave & Time Off Breadth — Time-off benefits are depicted as generous, spanning paid time off, holidays, and dedicated paid volunteer time. The breadth of leave options is highlighted as a consistent strength that supports work-life balance.
-
Healthcare Strength — Health coverage is characterized as comprehensive, typically including medical, dental, vision, and mental-health support through an assistance program. The offering is portrayed as robust and family-supportive, with multiple plan options in some descriptions.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
Gallery
