Employee Experience Manager

Job Description
Internal Title: Manager, GBS NA Hire to Retire - Employee Experience
Here at Kraft Heinz, we grow our people to grow our business, because we believe that great people make great companies. When you join our table, you can expect access to an array of holistic wellness benefits* and perks, including medical, dental and vision coverage, 7% 401(k) matching, Business Resource Groups (BRGs) to help foster diversity, inclusion, and belonging for all employees, an industry-leading total rewards package that emphasizes a high discretionary bonus.
*Benefits begin immediately upon hire for salaried employees.
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Employee Experience Manager at a glance
The Employee Experience Manager will support the overall Hire to Retire (HTR) employee journey, engagement, and experience with the North American Hire to Retire process and organization. This role will partner with their operational Hire to Retire counterparts and BU's across the KHC organization to develop and enrich corporate and employee routines & rituals, training, understanding and visibility to/usage of available HTR tools, metrics, and resources to drive process stewardship for delivering HTR performance metrics + growing the HTR Net Promoter Score (NPS).
What's on the menu?

• Direct oversight of the HTR helpdesk including the people, process, and technology across the North America zones in accordance with employeecentric values, performance metrics and targets defined for all of HTR. el.
• Lead a team of SMEs to drive the employee experience through RCA, business partnerships, training and problem solving.
• Be a liaison and own the operational linkage with organizational stakeholders with respect to HTR health, performance oversight, and process ownership.
• Responsible for the annual, quarterly, and monthly routines of HTR metrics for review with senior management and business stakeholders.
• Cross-collaborate with GBS, HR Excellence, Zone Rewards, and other Corporate Functions to understand and review reporting and analytical needs related to Hire to Retire activities to drive process visibility and executional stewardship/advocacy.
• Leverage existing tools in new ways within routines and rituals to drive employee behavior and HTR results.
• Owns HTR employee communication strategy and execution.

Recipe for Success: Apply now if this sounds like you!

• I have experience in shared services, HR & Payroll Systems, business development or corporate employee relationship organizations/roles.
• I have knowledge of Kronos/Ceridian/Service Now/Workday systems a plus
• I focus on a high level of employee service.
• I have a demonstrated experience with Service Performance Management, Analytics, CI, PMO and Change Management.
• I have strong business acumen, interpersonal, communication and negotiation skills
• I have business knowledge relative to evaluating performance analytics, strategy and overall ROI related to global business services.

Please note: This job posting is just a preview of the full scope of the position. A comprehensive job description is shared upon interview.
We hope to find you a seat at our table!
Location(s)
Chicago/Aon Center
Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [email protected] .