EMPLOYEE EXPERIENCE AND TALENT COORDINATOR

Since our opening in 1987, New Hope Treatment Centers has been a welcoming place for young people in moments of crisis The Employee Experience & Talent Coordinator is responsible for coordinating weekend staffing operations while providing front desk and administrative support to the Employee Experience & Talent (EE&T) department. This role ensures adequate staffing coverage, supports onboarding and employee-related processes, and serves as a key point of contact for employees, visitors, and leadership.

• Coordinate weekend staffing coverage across all programs and fill open shifts as needed.
• Approve shift trades, schedule changes, and work requests.
• Process time-off requests and maintain staff availability records.
• Monitor time and attendance records and resolve discrepancies.
• Participate in staffing calls and complete related reports and follow-up communication.
• Manage staffing-related phone calls and training follow-ups.
• Collaborate with supervisors and managers regarding staffing needs and scheduling changes.

• Greet and assist visitors, employees, and vendors professionally.
• Answer and direct incoming phone calls.
• Manage visitor sign-in/sign-out procedures and issue visitor badges.
• Maintain reception and visitation areas in an organized and professional manner.
• Coordinate visitation schedules and room availability.
• Sort and distribute mail, packages, and deliveries.
• Complete opening and closing procedures for visitation rooms.
• Communicate parking violations according to established procedures.

• Assist with interviews, orientations, onboarding, and training coordination.
• Prepare interview packets, new hire documentation, and employee records.
• Coordinate training invitations and onboarding follow-up tasks.
• Update and distribute weekly reports and departmental communications.
• Perform general clerical and administrative support duties.

• Serve as a liaison between employees and departments to support effective communication.
• Respond to employee inquiries and direct staff to appropriate resources.
• Maintain confidentiality and professionalism in all interactions.

• High school diploma or equivalent required; Associate degree in Human Resources, Business Administration, or related field preferred.
• Experience in staffing, scheduling, front desk operations, or HR administrative support preferred.
• Strong organizational, multitasking, and problem-solving skills.
• Proficiency in Microsoft Office Suite and Paycom preferred.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with professionalism.

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