- Serve as the initial point of contact for Workday queries and requests
- Troubleshoot and resolve requests and issues in a timely manner with exceptional customer service
- Monitor and address end-user support inquires via Workday Support mailbox by categorizing assigning and recording reported queries and monitoring issues from start to resolution
- Investigate, identify, and document technical issues, provide resolutions, escalate, if needed, unresolved problems to a higher level of support and communicate updates to all stakeholders
- Create and maintain our Tracker / ticketing system and escalate tickets to the appropriate team member
- Meet or exceed SLAs in response to emails, resolving tickets and requests
- Perform weekly audits of our ticketing system for accuracy and timely resolution
- Train users on processes and functionality of Workday, as needed
- Create, run and distribute scheduled reports and support business requests for ad hoc report generation and obtain needed approvals
- Assist in processing EIB loads
- Take ownership of TBD transaction types sent to the Workday Support Mailbox
- Weekly mapping of new hire onboarding and escalate/resolve issues as needed
- Handle Workday report requests, obtain needed approvals
- Collaborate with other HR teams, IT, Finance, and other cross functional teams as needed
- Collaborate and coordinate across HR functional areas to ensure requests comply with policies and procedures
- Work on requirements and testing of Workday and connected downstream systems (e.g. SharePoint)
- Ensure up-to-date documentation of system functionality and processes (e.g. user guides, business process workflows)
- Supports HRIS team in upgrades, patches, testing, and other technical projects as assigned
- Research items and participate in Workday community to resolve issues where answers are unknown
- Cross train with EDA and provide backup coverage
- Maintain Workday page on HR Connect and support ad hoc requests for other pages on HR Connect
- Assist EDA in maintaining documentation for various areas including but not limited to Workday, Immigration and Audit
- Maintain and adhere to Workday and EDA process docs
- Bachelor’s degree
- Knowledge of HRIS and database systems management required; prior experience in a help desk / service desk setting a plus
- 2-4 years of experience with Workday
- Experience working with confidential and sensitive HR/payroll information and critical business processes required
- Analytical mindset with a strong ability to identify, troubleshoot, and resolve system issues
- Ability to manage multiple, high priority tasks and adjust to shifting priorities, while meeting deadlines. Demonstrated ability to quickly adapt to learn processes
- Excellent communication and collaboration skills
- Must be a self-starter, able to work independently with a proactive working style
- Strong follow up skills, attention to detail, and process orientation
- Excellent interpersonal skills and client service focus
- Positive attitude and desire to learn and grow
- Ability to work effectively as part of a team
- Superior judgment, professionalism, and ability to maintain the highest level of confidentiality
#LI-Hybrid
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Other requirements
Mizuho has in place a hybrid working program, with varying opportunities for remote work depending on the nature of the role, needs of your department, as well as local laws and regulatory obligations. Roles in some of our departments have greater in-office requirements that will be communicated to you as part of the recruitment process.
Company Overview
Mizuho Financial Group, Inc. is the 15th largest bank in the world as measured by total assets of ~$2 trillion. Mizuho's 60,000 employees worldwide offer comprehensive financial services to clients in 35 countries and 800 offices throughout the Americas, EMEA and Asia. Mizuho Americas is a leading provider of corporate and investment banking services to clients in the US, Canada, and Latin America. Through its acquisition of Greenhill, Mizuho provides M&A, restructuring and private capital advisory capabilities across Americas, Europe and Asia. Mizuho Americas employs approximately 3,500 professionals, and its capabilities span corporate and investment banking, capital markets, equity and fixed income sales & trading, derivatives, FX, custody and research. Visit www.mizuhoamericas.com.
Mizuho Americas offers a competitive total rewards package.
We are an EEO/AA Employer - M/F/Disability/Veteran.
We participate in the E-Verify program.
We maintain a drug-free workplace and reserve the right to require pre- and post-hire drug testing as permitted by applicable law.
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Top Skills
What We Do
This is not your typical financial institution. It’s our people who make us a cut above. Here, every person is respected because of their differences, not in spite of them. We pride ourselves on a culture of purpose, passion and compassion. At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone. Working for Mizuho opens doors not just to a rewarding career with excellent prospects, but to lasting friendships with colleagues from diverse cultures. It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world. We’re all global citizens, and that’s why our company feels compelled to make an impact through more than just drawing up deals. We prove that it’s possible to do well and do good. We do right by our clients, our community and each other.
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