Employee Benefits Billing Specialist

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

Provides billing account management for sales territories and case management for clients with multiple tier coverages. Supports billing and premium journalizing functions on Employee Benefits Group, and Voluntary clients. Communicates with clients, TPAs, Client Reps and Sales Reps on billing questions and account discrepancies. Manages assigned accounts to meet suspense and collection standards. Partners with Implementation on new case billing set-up. Provides holistic billing case management to include client training, invoicing, and service. Works closely with internal teams and third party providers to journalize payments. 

The Contributions You'll Make:

Responsible for processing complex group cases with non-standard billing reporting. Required to reconcile or audit assigned groups to determine any payment variances. Communicates with sales territory leadership around the health of the territory.
1. Interface with Clients, Client Management, Financial, Underwriting, and Third Parties regarding reconciliation issues and premium activity:     

• Communicating with customers regarding billing related inquiries

• Serving as a resource for questions and problem-solving regarding premium payments and client bills

• Acting as a liaison/subject matter expert on billing related activities

• Acting as an online billing liaison between IT, Sales, and Clients

2. Monitors high profile accounts to ensure that invoicing is occurring correctly and premium received is applied in a timely manner. 
3. Manages account health through:

• Variance reporting (standard and ad hoc)

• Distribution feedback and metrics

• Suspense and Collections activities.

4. Performs complex research and analysis of variances on accounts and takes appropriate action to resolve variances.
5. Provide detailed financial support to all functional areas relative to premium reconciliation.
6. Review monthly financial, suspense, collections, commissions, and variance reports collaborating with Billing Specialists to take necessary action for correction. 
7. Acts as a Subject Matter Expert on billing related projects with other business units.
8. Provides on-the-job training to employees in Billing Services.
9. Other duties as assigned.

Minimum Knowledge & Experience:

• A Bachelor's degree in Business or a related field.
• Minimum 2 years relevant work experience in Billing, Accounting or Benefits Administration.
• Strong communicator with the ability to interact cross-functionally.
• Strong technical aptitude with the ability to work with many operating systems.
• Ability to utilize critical thinking to problem solve complex accounting issues.
• Detailed understanding of the billing and premium reconciliation process.
• Strong Excel skills with the ability to create pivot tables.
• Ability to learn and adapt to changing technology.
• Strong mathematical, analytical and writing skills.
• Excellent time management and organizational, follow-up and follow through skills.
• Demonstrated drive for superior service both internally and externally.
• Ability to balance numerous priorities and deadlines while maintaining professionalism.
• Ability to work independently and as art of an internal and external team.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.