Higginbotham, a privately held, independent insurance and financial services firm that ranks within the top 20 nationwide, has an immediate opening for a Employee Benefits Account Manager in the Richardson, TX office.
The primary functions of an Account Manager are to coordinate workflow with the sales team for assigned clients and to establish depth in the client relationship. An Account Manager will service new and existing accounts and perform sales and service functions for up-sale of existing clients. This position is a remote position in Richardson, TX.
Duties and Responsibilities:
- Service assigned client base to establish rapport for in-depth client relationship.
- Coordinate workflow with assigned client service representative for clients and carriers.
- Coordinate bid process for existing clients for supplemental and group health products.
- Meet with clients for renewal process and make recommendations in the client's best interest.
- Act as a liaison between the client and third-party vendors of clients.
- Coordinate management of client accounts with HPS account team.
- Prepare group meeting and enrollment materials for clients.
- Plan, coordinate and conduct group meetings and employee enrollments.
- Effect changes in benefit plans as needed by client.
- Troubleshoot and resolve escalated issues (claims, eligibility, etc.) with third party vendors on behalf of client and their employees.
- Maintain quick communication with client via email/Internet/voice.
- Maintain awareness of new developments, changes with various carriers and new federal/state laws.
- Perform other duties as needed or required.
Location: Remote position that requires occasional travel to Richardson, TX
Experience: 3-5 years of Life & Health, customer service experience required
License: General Lines - Life, Accident, Health and HMO
Compensation: Competitive compensation depending on applicable experience
Perks & Benefits:
- Generous employee benefits package which includes a robust wellness program
- Employee Ownership Opportunities
- Career progression opportunity - the potential for growth within the company
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 3-5 years of Life & Health customer service experience
- General Lines license (Life, Accident, Health and HMO)
- Ability to work remotely based in Richardson, TX and travel occasionally to Richardson, TX
Higginbotham Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Higginbotham and has not been reviewed or approved by Higginbotham.
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Healthcare Strength — Health coverage is positioned as comprehensive, with extensive insurance options and access to high-quality plans at competitive rates. Employer contributions toward medical premiums and additional coverage options are described as part of the package.
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Equity Value & Accessibility — Employee ownership is highlighted as a notable component of total rewards, framed as an “owner” model with potential long-term upside. Stock programs, grants, profit units, or similar participation are described as part of compensation for some roles.
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Leave & Time Off Breadth — Paid time off is repeatedly positioned as a strength, including references to strong PTO and time to support community involvement. A flexible work environment and some hybrid flexibility are also described as part of the overall rewards experience.
Higginbotham Insights
What We Do
We're an employee owned and customer inspired, insurance and financial services broker that's family to our employees, accountable to our clients, teammates to our carriers, and generous to our communities. By using our independence to commit to transparency and demonstrate authenticity, we're a company that leads with values so value leads.
