EMP RELATIONS SPECIALIST

As the Employee Relations Specialist, you are an important member of the Human Resources team and are responsible for managing and resolving employee relations matters in accordance with standardized procedures.

The Employee Relations Specialist at GHP is a true ambassador of GHP Culture and Vision and strives to create a better future for GHP. You are responsible for performing employee relations and HR-related duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The essential functions described are a summary of the role’s regular duties and responsibilities. Other duties may be assigned.

1. Employee Relations:

• Be the initial point of contact on employee relations matters within the talent management scope of HR, including intake and assessment.  

• Act as employee advocate in employee/supervisor disputes by providing a safe and open dialogue space for associates to resolve their grievances.
• Exercise discretion in providing strategic solutions and recommendations to managers on employee issues and development.

• Consult with Vice President of HR and General Counsel on employee legal matters or issues to ensure prompt resolution.
• Perform investigations and resolve employee relations issues in a timely manner by applying fair, consistent, and established guidelines, preserve confidentiality as practicable, and recommend solutions.
• Prepare and maintain detailed investigative notes, evidence, and conclusion memos; conduct conclusion meetings.
• Maintain all investigative documents in the relevant files.
• Update the internal employee relations tracker on a weekly basis.
• Act as the company advocate for anti-harassment, anti-discrimination, and anti-retaliation policies.
• Work with General Counsel on employee-related subpoenas as they relate to employee-relations matters.
• Prepare and present comprehensive oral and written updates regarding investigation findings and progress updates; provide updates to key individuals on investigation progress as necessary.

1. Employee Training and Development:

• Responsible for compliance training, including coordination and tracking for harassment awareness and workplace violence prevention.
• Work with managers to ensure their employees are current with required trainings.
• Train, coach, and develop team and leaders on employee relations matters.
• Establish a learning culture and maintain a strong connection with all levels of staff.
• Assess talent training and development opportunities and spearhead the program; lead the Management Enrichment Series, including topics, contents, presentation, and tracking.
• Prepare and conduct trainings, including creating engaging, accurate, and effective presentations.
• Lead the new hire onboarding experience by preparing necessary documents, new hire packets, and presenting essential information to ensure a smooth new employee experience; coordinate with team on manager onboarding.
• Assist with coordinating special projects, as needed.

CORE COMPETENCIES

• Leadership - Has an ability to inspire and lead others to goal achievement through day-to-day interaction.

• Analytical - Regularly make decisions and solve problems by analyzing information and evaluating results to choose the best solution and solve problems.
• Communication - Communicate with managers/supervisors and peers by providing information in written and/or oral form as well as in person.
• Conflict Resolution - Has an ability to remain calm during difficult situations, resolve conflicts and negotiate with others, settle disputes, and resolve grievances and conflicts, or otherwise negotiate with others.
• Organization and Project Management - Organize, plan, and prioritize work.
• Discretion and Independent Judgment – Regularly exercise discretion and independent judgment.

KNOWLEDGE, SKILLS, & REQUIREMENTS

• Minimum 3 years of hands-on experience required conducting employee-related investigations with working knowledge of the process.
• Functioning knowledge and understanding of local, state, and federal laws governing employment issues and applying them to employee relations matters.
• “Hands-on” experience conducting various types of workplace investigations, such as harassment, discrimination, and retaliation.
• Excellent written and verbal communication skills with attention to detail, including reasoning and problem-solving abilities.
• Must be comfortable and proficient with presenting and conducting trainings in a group setting.
• Ability and willingness to work well in teams and collaborative environments.
• Proficiency with MS Office or related office productivity suite is required. Familiarity with HRIS systems.
• Ability to multi-task, prioritize, and work efficiently and independently.
• Demonstrate the ability to follow-up and follow through in a timely manner.
• Bilingual English/Spanish highly preferred.
• Ability to travel locally to various property sites as needed.
• Must possess and demonstrate a positive, can-do attitude and be a team player.

PHYSICAL REQUIREMENTS

• Must be able to regularly travel to multiple property locations for meetings and conferences. 
• Ability to remain in a stationary position for extended periods of time.
• Ability to observe details at close range (within a few feet of the observer).
• Constantly work in low to moderate noise levels.
• Constantly operate computer and other office machinery.
• Constantly communicate, converse, and exchange information with management, internal team members, and vendors.
• Must be able and willing to be onsite on a regular basis or offsite as needed.

COGNITIVE REQUIREMENTS

• Demonstrate excellent reading and writing skills.
• Ability to communicate clearly.
• Ability to deal with complex issues.
• Attention to detail.
• Ability to prepare professional and thorough reports.

Benefits:

•  100% Employee coverage options for Medical, Dental, Vision.
•  401(k) plan with employer match
•  Robust Paid Time off benefits: Vacation, Sick Days, Holidays and Personal Days.
•  Employee Assistance program
•  Tuition Assistance
•  Dependent Care and Medical Flexible Spending Accounts
•  Life & AD&D Insurance
•  Pet Insurance
• Employee Exclusive Discounts
• Lucrative referral bonus program