Position Summary
Role and Responsibilities
Do you want to study towards a qualification whilst gaining on the job training and earning a salary? Then look no further and read below!
Imagine working for a company that is passionate about its people…
At Samsung we approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it’s our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrow’s technology.
We are constantly looking for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.
Think you’ve got what it takes? Join us, and discover your potential.
The programme
As part of our Samsung UK Apprenticeship, you’ll study a 2 year Digital device repair technician (level 3) qualification one day a week whilst learning on the job. You will embark on a series of placements working alongside our expert teams, while making a real contribution to one of the largest technology brands in the world. You will gain and apply practical and theoretical knowledge allowing you to develop personal skills whilst interfacing and building relationships with people in the business. We provide full training which includes an induction and development programme.
The role
You will be working in our Customer Experience mobile team.
The Customer Experience team in Samsung UK is responsible for all aspects of support across all products for Consumer Customers and Business Clients. It sits as a key pillar of the overall organisation alongside Sales, Marketing, and Finance locally while forming part of the global Customer Service infrastructure.
In Customer Experience, we help customers throughout the whole product ownership lifecycle, from pre-purchase advice to all aspects of product support throughout life and then again when a replacement purchase is being considered.
Required qualifications and skills:
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GCSE English and Maths
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Provide Evidence of eligibility to work in the UK for the duration of the programme
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Results driven, organised, analytical, customer focused, strong communicator and team player
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Able to start September 2025
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Skills and Qualifications
Benefits of working here at Samsung include:
· Fully funded qualification
Hybrid working - 3 days in the office and 2 days at home per week
· Bonus Scheme
· Enhanced Company Pension contribution
· 3 x volunteering days each year
· Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance
· Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
· Access to staff sales discounts on a wide range of Samsung products
· Access to discount shopping portal
Location, location, location
The majority our opportunities are based in Chertsey, Surrey. Our offices are located in beautiful grounds, and within easy reach of London, just outside the M25. Our on-site restaurant serves a wide range of delicious meals, including South Korean and Western options.
Want to join us?
Don’t forget to think about the opportunity you would like to apply to carefully, as you are only able to apply to one of our apprenticeship opportunities this year.
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What We Do
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives.
Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
