Position Summary
Imagine working for a company that is passionate about its people…At Samsung we approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of excellence and bringing innovation to everyone, faster than anyone. We realise it’s our people who really make this possible and we are continuously looking for dynamic people to join us and share our vision. With our endless ability to predict the next big wave (and create a few of our own), joining Samsung Electronics will put you in touch with the future and keep your career at the cutting edge of tomorrow’s technology.
We look for dynamic individuals who share our relentless ambition, and in return offer people opportunities to grow and ways to express themselves in a truly global enterprise.
Think you’ve got what it takes? Join us, and discover your potential.
Role and Responsibilities
Samsung is much more than just great innovative products, it’s about capturing the imagination of customers, fulfilling their expectations and genuinely connecting with them. The Customer Support team works across all areas of the consumer and B2B business providing support online, through contact centres, in people’s homes and on the high street. From capturing customer’s imaginations to fulfilling their expectations and genuinely connecting with them, you'll have the opportunity to see everything about the customer experience.
You may be involved in:
- Providing insight into improvements that can be made to enhance Samsung customer satisfaction.
- Monitoring of Contact Centre key performance indicators.
- Working with the technical team to take basic content and then crafting enriched and engaging support content to share online.
- Supporting New Product Introduction, ensuring support content is available and relevant to the customer needs based on anticipated queries.
What do we need for this role?
- Enthusiasm for customer service and customer experience
- Deep understanding and enthusiasm for communications across all digital channels
- An ability to empathise with our customers
- Excellent communication skills; Able to adapt message to audience in person, on the telephone or in written communications
- Willing and able to build relationships with people at all levels and across multiple departments
- Ability to represent Samsung in relationships with suppliers and partners
- Ability to multitask, effectively prioritise and meet deadlines in a fast-paced environment
#LI-DNI
Skills and Qualifications
Benefits of working here at Samsung include:
- Hybrid working
- Bonus scheme
- Pension contribution
- 3 x volunteering days each year
- Flexible Benefits - £55 per month contribution - this includes travel insurance, gym membership, payroll giving, season ticket loan facility, taste card, dental insurance
- Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
- Access to staff sales discounts on a wide range of Samsung products
- Access to discount shopping portal
Location, location, location
The majority our opportunities are based in Chertsey, Surrey. Our Head Office is located in beautiful grounds, and within easy reach of London, just outside the M25. Our on-site restaurant serves a wide range of delicious meals, including South Korean and Western options.
Want to join us?
Don’t forget to think about the opportunity you would like to apply to carefully, as you are only able to apply to one of our placement opportunities this year.
Start date August 2027.
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location, at: https://account.samsung.com/membership/policy/privacy. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here: https://europe-samsung.com/ghrp/PrivacyNoticeforEU.html
Skills Required
- Enthusiasm for customer service and customer experience
- Understanding and enthusiasm for communications across digital channels
- Ability to empathise with customers
- Excellent communication skills and ability to adapt messages to different audiences and channels
- Ability to build relationships with people at all levels and across multiple departments
- Ability to represent Samsung in relationships with suppliers and partners
- Ability to multitask, prioritise effectively, and meet deadlines in a fast-paced environment
Samsung Electronics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Samsung Electronics and has not been reviewed or approved by Samsung Electronics.
-
Parental & Family Support — Paid parental leave of up to 14 weeks is offered in U.S. entities, alongside family‑building support, caregiver resources, and adoption assistance. Semiconductor sites note fully paid parental leave for eligible employees and targeted programs for pregnancy and infant care.
-
Leave & Time Off Breadth — Generous PTO equivalent to about 20 days per year for full‑time U.S. employees, increasing with tenure, is paired with company holidays. Some entities also promote flexible time initiatives and paid volunteer time.
-
Retirement Support — Semiconductor units publicly detail a 401(k) match with immediate vesting, and other U.S. entities highlight strong retirement support. Additional financial programs such as student‑loan repayment and charitable‑gift matching bolster long‑term savings.
Samsung Electronics Insights
What We Do
Samsung Electronics is a global leader in technology, opening new possibilities for people everywhere. Through relentless innovation and discovery, we are transforming the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, medical devices, semiconductors and LED solutions. Samsung is also leading in the Internet of Things space through, among others, our Smart Home and Digital Health initiatives. Since being established in 1969, Samsung Electronics has grown into one of the world’s leading technology companies, and become recognized as one of the top 10 global brands. Our network now extends across the world, and Samsung takes great pride in the creativity and diversity of its talented people, who drive our growth.
