Emerging Business Needs - Marketing Assoc - Sr. Assoc

Job Description
Description
The emerging business needs team will be the "go-to," Action Delivery arm of Planning & Activation. This will be a small, nimble and influential team of problem solvers focused on rallying around emerging business needs that need a rapid response, dedicated structure, and resources. The team is comprised of critical resources that are unafraid to roll up their sleeves and dig into a problem or opportunity, doing whatever it takes to drive to a resolution. This team will have the reputation of running towards complex challenges and embody our cultural principles of curiosity, ownership, and accountability.
The emerging business needs team will lead the testing and scaling of new operating models, capabilities, and opportunities. They will be the connective tissues between Transformation and Activation. This team will be primarily focused on absorbing; designing; and scaling the rapid response / emerging needs operating model as part of BAU execution, onboarding new channels, and assessing new partnerships and the impact on the activation teams.
We expect this team to set the tone for Transformation and Activation. They will set the new bar for talent.
Job responsibilities

• Be the dedicated team to define emerging business challenges and problems needing a rapid response dedicated team (e.g. CCCA, Embedded benefits, Dark Patterns, Cash Line increase)
• Assessment and impact of new capabilities impacting MG&I campaigns/offers (e.g. Branch Modernization, Tier 5, Affiliate Bureau Tagging)
• Onboarding new channels into the activation workflow
• Assess new business opportunities in partnership with relationship leads and strategy - scope new products, new partnerships new capabilities and impacts to operations.
• Be the dedicated team upfront to assess and deliver impact against CMAT, for all new product launches or refreshes.
• Driving the assessment of the business opportunity to help ensure the value and priority against our primary goals (i.e. 4Cs & E) or value to the firm.
• Develop relationships with our business partners and communicate our collective roadmap around Emerging Business deliverables.
• Assist in improving both the quality of campaigns and our daily execution process as (i.e Dark Mode)
• Encourage a culture of innovation and continuous improvement within the team to stay ahead of industry trends and challenges.
• Foster collaboration across different departments to ensure alignment and integration of new business initiatives.
• Utilize data analytics to inform decision-making processes and measure the success of implemented strategies.
• Identify potential risks associated with new business opportunities and develop mitigation strategies.

Required qualifications, capabilities, and skills

• 3-5+ years of related experience (new capabilities, product launches)
• Structuring the problem statement, organizing and leading teams to solution, design testing, and set the routines to test and learn and implement
• Ability to drive and influence required resources within and outside of CMAT
• Ability to work in fast pace environment with tight deadlines
• Help drive the overall voice - own communications (e.g. RAG reporting, metrics tracking) on emerging business needs
• Be a strategic leader - tell us where the organization needs to go; develop strategies to evolve our organization
• Ensure full visibility to the request and the value, complexity, impact if we should proceed
• End to end program delivery experience - including understanding of best practices, tools, and processes
• Demonstrated initiative and creativity to ensure successful and timely execution - strategic thinker with proven abilities
• Strong verbal and written communication skills to effectively convey complex ideas and strategies to diverse audiences.
• Ability to adapt to changing business environments and priorities.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.