The Role
Manage and grow relationships with existing restaurant clients (15–75 locations). Drive product adoption and upsells, conduct demos, manage renewals and contract negotiations, coordinate cross-functional teams, and meet revenue and adoption goals.
Summary Generated by Built In
Olo is looking for a motivated Emerging Account Executive to develop relationships with existing customers who blends technical aptitude, project management skills, and comfort selling to all levels of an organization. Sound like you? Read on. Olo's industry-leading online ordering platform has changed the restaurant landscape, helping many of our customers achieve 40%+ digital sales. You will help grow our business by understanding client needs and delivering solutions that maximize their digital potential.
This is an exciting opportunity to join a growing group of Account Executives within Olo's Emerging Enterprise Sales team, which works with restaurant brands between 15 and 75 locations.
You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.
What You'll Do
- Drive awareness, market presence and adoption of new products and initiatives for your assigned set of Olo’s existing clients in the Emerging Enterprise Segment (15-75 locations)
- Build relationships with and manage contract renewals for this set of clients
- Work in partnership with internal stakeholders to understand each client’s existing program and identify potential opportunities for improvement and expansion.
- Own the upsell sales process and conduct product demonstrations on Olo’s products & services.
- Develop and cultivate relationships throughout organizations by conducting targeted outreach.
- Draft benchmark analyses that highlight opportunities for brands to derive greater results from existing products and/or utilize new products.
- Coordinate customer meetings and presentations; prepare and deliver follow-up materials, addressing any client concerns or competitive threats
- Manage contractual processes and executive-level negotiations.
- Collaborate with Customer Success post-sale to ensure a successful program launch, and make certain everything is delivered to the client just as they expected.
- Be held to revenue and product adoption goals.
What We'll Expect From You
- 5+ years of experience, including 3+ years in a sales role, preferably selling in the hospitality/restaurant industry, a B2B SaaS/software, or a payment solution.
- You're action-oriented, client-focused, motivated and have prior results to prove it.
- You have strong interpersonal and presentation skills- you’re a great collaborator, able to communicate with multiple internal departments about client feedback and plans, and work cross-functionally to solve problems.
- You're organized and process oriented, able to multitask, handle pressure, and be flexible in a fast-paced environment.
- You’re a highly motivated and confident individual with a competitive personality, but also a supportive team player.
- You're comfortably geeky, good at demonstrating some pretty advanced stuff, and have solid PC skills -- Powerpoint, Excel, Google Suite, CRM & data analytics tools, etc.
- You are able to decipher legal contracts and navigate contract negotiations.
About Olo
Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.
We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters.
We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, a generous parental leave plan, volunteer time off, gift matching policy, and more!
Our best estimate of the compensation range for this opportunity is $91,000 - $125,000 annually, depending on the experience you bring and your location. This role is also eligible for incentive compensation. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.
We encourage you to apply!
At Olo, we believe bringing together people with varied experiences and viewpoints leads to better results. Don't check every box in the job description? Research shows many qualified candidates hold back from applying unless they meet all listed requirements. We're committed to creating a genuine workplace where everyone can contribute their best work—this improves our decision-making and helps us better serve our communities. If you're enthusiastic about this role but your background doesn't perfectly align with every qualification, we encourage you to apply anyway. You might be exactly the right fit for this or other positions.
All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status.
California Residents: CCPA notice
Skills Required
- 5+ years of experience, including 3+ years in a sales role (preferably hospitality/restaurant, B2B SaaS, or payments).
- Proven action-oriented, client-focused performance with demonstrable results.
- Strong interpersonal and presentation skills; ability to collaborate cross-functionally.
- Organized, process-oriented, able to multitask and work under pressure in a fast-paced environment.
- Highly motivated, confident, competitive, and a supportive team player.
- Comfortable demonstrating technical product details and proficient with PowerPoint, Excel, Google Suite, CRM and data analytics tools.
- Ability to decipher legal contracts and navigate contract negotiations.
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The Company
What We Do
Ordering and delivery platform for restaurants. Olo is a leading on-demand commerce platform powering the restaurant industry’s digital transformation. Millions of orders per day run on Olo’s enterprise SaaS engine, enabling brands to maximize the convergence of digital and brick-and-mortar operations. The Olo platform provides the infrastructure to capture demand and manage consumer orders from every channel. With integrations to over 100 technology partners, Olo customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. Over 500 restaurant brands use Olo to grow digital sales, maximize profitability, and preserve direct consumer relationships.
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