Emergency Call Handling Project Manager

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department OverviewMotorola Solutions is solving for safer. In our never-ending pursuit to help keep people safe everywhere, our ecosystem of technologies centers on safety and security. We build and connect technologies to help protect people, property, and places. Our solutions enable the collaboration between public safety agencies and enterprises that are critical for a proactive approach to safety and security.
We unify voice, data, video, and analytics in one integrated ecosystem to enable individuals, businesses, and communities to work together in more powerful ways. Our solutions help people make better decisions, act confidently, and be their best in the moments that matter. Bring your passion, potential, and talents to Motorola Solutions and connect with a career that matters.
The Command Center Software and Services team delivers solutions and maintenance services to the public safety sector. We are committed to providing technology and tools which will allow customers to focus on their mission, and enable them to respond faster with smarter and safer decisions.
The projects contained in the Command Center portfolio include large Statewide, Regional, and major Municipal Public Safety Applications (CAD, Mobile, Records Management, Crime Analysis, and Jail), Emergency Call Handling/Next Gen 911 solutions, Asset Management Solutions, and other applications used in the Command Center.
Our foundational principle is an unwavering focus on the customer. This customer-centric approach guides every decision, strategy, and innovation, aiming to understand, meet, and exceed customer needs. We strive to be a trusted partner, invested in their long-term success. This commitment requires continuous listening, proactive problem-solving, and delivering exceptional value and service at every customer touchpoint.
Job Description

Responsibilities:

• Is accountable for the successful implementation, cutover, and hand-off to Support 

• May act as a support PM to a Channel PM or maybe as the prime PM for the project

• Develops, manages, and implements the master project plan using automated project management tools, processes, and procedures.

• Defines and measures the performance relating to achieving specific goals.

• Allocates project staff with required competencies to meet project objectives.

• Leads a multidisciplinary project team to achieve successful project completion.

• Understands business implications on all projects.

• Acquires and maintains a high level of understanding of relevant internal organizational workflows and practices.

• Utilizes best practice project management methodologies to ensure maximum project effectiveness. 

• Serves as the primary point of contact for customers, subcontractors, and internal staff for the project.

• Establishes and maintains contact with customers and channel partners as relates to their specific projects.

• Provides regular status updates.

• Organizes and facilitates meetings with internal and external customers to ensure the achievement of project goals, milestones, and deadlines.

• Interfaces with customers and related project managers and channels.

• Leads scheduling status reviews with team members to track current status against planned progress.

• Provides ongoing assessment and mitigation plans of the risks associated with a project.

• Alerts management of any problem(s) that could severely or adversely affect the project achievements; prepare a plan of action to resolve issues.

• Initiates, generates and maintains the project budgets (labor and capital) and financial objectives (revenue, margin, and cash).

• Analyzes project costs and leads cost status reviews with other team members and management to track current status against planned progress.

• Ensures designated standards and processes are followed for assigned projects.

• Responsible for monitoring & executing the change management plan per sold contracts.

Preferred Qualifications:

• PMP Certification and/ or Certified Associate in Project Management (CAPM) preferred.

• Remote position based in the United States with the ability to travel up to 25% of the time.

• Experienced with Public Safety communications systems is considered an asset.

• Skilled in using project scheduling applications like Microsoft Project, Smartsheets, or similar applications and building intricate master schedules.

• Prioritize customer needs, satisfaction, and long-term success as the primary focus in all activities and strategies.

• Strong financial acumen, demonstrated experience accelerating revenue growth and containing cost.

• Experienced with project risk assessment and risk mitigation strategies.

• Must be a self-motivated team player able to work effectively with general guidance toward objectives.

• Must be able to pass a criminal background check, and pass and maintain CJIS Security and Privacy: Privileged Role certification requirements.

• Must have excellent interpersonal, presentation, and negotiation skills.

• Must be able to think outside of the scope of responsibilities and take initiative. 

• Must be able to work collaboratively with regional and territorial management.

• Must be able to effectively communicate with relevant peers and senior stakeholders. 

Target Base Salary Range: $105,000-$115,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

Required Skills:

• High School diploma, Bachelor's Degree or 5+ years of experience managing external customers facing complex deployment programs and/or software application deployments required.

• 5+ years of experience in Project Management or Program Management required.

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

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Travel Requirements25-50%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, Vision benefits

• 401K with Company Match

• 10 Paid Holidays

• Generous Paid Time Off Packages

• Employee Stock Purchase Plan

• Paid Parental & Family Leave

• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.