EMEA Director of Customer Success - AECO

Lead the Future of Construction Excellence as our next EMEA Director of Customer Success (AECO)!

Are you a visionary leader ready to architect the post-sales journey for the world’s most innovative construction technology platform? Trimble is looking for a high-impact Director to lead our EMEA Customer Success organization, ensuring our partners achieve deep operational integration and maximum value from our digital solutions! In this strategic role, you will lead a high-performing department dedicated to ensuring our construction customers thrive while driving the roadmap for our global Customer Success strategy.

What Makes This Role Great:

In this role, you will be the architect of the customer journey across the EMEA region, directly influencing the operational success of global construction leaders and shaping the future of how the industry adopts digital innovation.

Key Exciting Responsibilities:

• Support the design and execution of the long-term vision for the CS department while mentoring a team of managers to foster a culture of high accountability and technical expertise

• Serve as the executive sponsor for high-value strategic accounts, collaborating directly with client C-Suites to resolve complex roadblocks and solidify long-term partnerships

• Act as the strategic Voice of the Field to Product and Engineering leadership, synthesizing market trends and usage data to influence the future product roadmap

• Partner with Sales leadership to transform the Customer Success team into a sophisticated engine for expansion through value-based Executive Business Reviews

• Oversee the optimization of the regional tech stack and health-scoring logic to proactively manage retention and drive sustained year-over-year growth

Essential Skills & Experience:

• You have 5-8+ years of experience in Customer Success or Account Management, with at least 3+ years in a senior leadership role managing managers within a SaaS environment

• You possess deep financial and operational mastery of core SaaS metrics, including NRR, GRR, and Expansion Revenue, with the ability to tell a story through data

• You demonstrate exceptional executive presence and communication skills, with the ability to command a room of C-suite stakeholders or project managers

• You have a Bachelor’s Degree in Business, Engineering, or a related field

Bonus Points For:

• Direct experience in the Construction or Engineering industry

• MBA or advanced certification such as a PMP

• Professional proficiency in additional European languages

• Experience implementing or migrating CS Platforms like Gainsight, ChurnZero, or Totango

Logistics:

Location: Leeds, London, Milton Keynes, Newcastle or United Kingdom - Remote & Raunheim & Bonn - Germany

Travel Requirement: 25%

About Us:

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Owners.

Why You'll Love Working With Us:

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. 

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. 

Collaborate with like-minded people: Our strong internal culture is a "hidden gem". You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers".

Director of Customer Success, EMEA, AECO, SaaS, Construction Technology, Net Retention, Gainsight, Salesforce, BIM, Strategic Leadership

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate. 

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. 

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