EMEA CSG Headcount - Senior Analyst - Dublin

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Job Category

Operations

Job Details

About Salesforce

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EMEA CSG Headcount - Senior Analyst - Dublin

Role Description

We are looking for a skilled EMEA CSG Headcount - Senior Analyst to support our Customer Success Group (CSG) Professional Services Headcount Management team! 

HCMs are critical in helping drive the success of Position Management at Salesforce and play a pivotal role in managing the execution of their organization’s annual workforce plan.

They partner with the business to lead headcount for their assigned organization and govern Workforce Operations requests to ensure that they fit within our guardrails, and review all incoming Workforce Operations requests in Workday as well as guide Hiring Managers and Business Leaders through our HCM Processes.

This role will also have the opportunity to contribute to critical initiatives for Workforce Operations including annual Go for Growth (G4G) new Fiscal Year strategic planning.

Your Impact

Manage the Global Professional Services Workday queue for Headcount related requests including net new positions, backfills, cost impacting position and job requisition edits as well as data loads for bulk position details. 

• Provide support to the field and other key stakeholders 
• Translate Workforce Operations objectives into the headcount plan execution in Workday
• Maintain Workforce Operations guardrails when reviewing incoming requests. Track and flag trends to key stakeholders (Workforce Ops, Finance, Business Leaders)
• Maintains org’s headcount plan via Workday position management (ad-hoc position creation, freeze/unfreeze or close positions, regular audits of Frozen and Vacant positions) 
• Be trusted with access to sensitive cost related data to help inform decisions. 
• Collaborate cross-functionally with key stakeholders (finance, recruiting, employee success and Workday Center of Excellence) to manage headcount requests as well as improve HCM processes and systems 
• Advocate for and implement process improvements, finding new ways to automate existing tasks and solve operational issues. Propose effective changes to systems and processes to address root causes

Required Skills / Experience

• 4+ years of professional experience in an analytical role, operations or strategy department
• Outstanding problem solving skills: consistent track record to ask questions, develop solutions and recommendations
• Critical thinking and ability to make decisions within business guardrails
• Excellent communication skills (written and verbal) with an ability to explain complex issues in an understandable way
• Comfortable with changing requirements and priorities
• Results and service oriented with a strong ability to proactively make and communicate progress with incomplete information
• Ability to multitask effectively in a fast-paced, quickly changing environment
• Ability to work independently and collaboratively in a dynamic environment.
• Assist with ad-hoc analysis and presentation requests    

Preferred Skills

• Familiarity with CRM and Salesforce reporting, coupled with sophisticated G-suite expertise (Sheets, Slides, etc.).
• Excel, SQL, Tableau/Alation/Snowflake, or other Business Intelligence tools

Benefits and Perks

Check out our benefits site (https://salesforcebenefits.com/international.html) that explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more. Visit for the full breakdown!

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