Major Job Function
With a developed, implemented, and managed strategic Mining account Plan, the key responsibilities will be centric to 4 key areas, technical resource, Support and monitor product reliability and performance, Relationship, Process improvements
Technical Resource – 55%
- Investigation of and reporting on equipment failures including field research and data collection within Finning and Caterpillar
- Analyze components' performance: life, durability/reliability, history
- Manage and track all service letters and updates for equipment on site
- Provide technical support to drive improvement projects
- Identify, report and support investigation, and root cause analysis on equipment failures including field research and data collection
- Technical support for maintenance personnel and technical problem solutions as needed
Product Reliability and Performance – 25%
- Analyze and report equipment performance in terms of availability and other specific KPI’s
- Periodical (monthly, quarterly, or as required) fleet reports on various technical and operational indicators
- Support mining equipment condition monitoring: downloading and analyzing electronic information
- Monitoring and developing trend information on payload management practices
- Data collection and reporting on component performance
- Ability to manage multiple priorities to effectively manage risk to the business
Relationship - 12%
- Management of Caterpillar technical information and product improvement information
- Leadership, capable to develop motivation and vision
- Support and interact with customer network along with technical services team
- Team working abilities to develop effective collaboration with peers and consistency across all sites
Process Improvements – 8%
- Support and provide requested data to aid in process improvement
- Supply data and support Caterpillar requests, test equipment and product improvement initiatives
Accountability
- Observe site and personal safety procedures
- Provide quality and timely daily and weekly reporting to support business and contractual obligations
- Act timely and diligently on customer requests
- Represent the company in a professional and ethical manner
Education & Experience
- Post-secondary Education in Mechanical, Mining or Material Engineering
- Professional registration and/or membership in committees and/or technical societies
- Minimum 3-5 years’ experience in an industrial environment such as mining, oil and gas applicants is desired
- Experience with CAT mining equipment, including Large Mining Machine, would be an asset
- Experience on CAT instruments: SIS2.0, Dealer Connect, TMIWEB, ET and VIMS will be an asset
- Understand equipment design, engineering drawings, design standards and specifications
- Mechanical aptitudes, including understanding of Mining Machine components (diesel engines, hydraulic systems, powertrain, pumps, cylinders, structures etc.)
- Understanding on condition monitoring including SOS
- Proficiency in MS Office packages
- Knowledge of manufacturing/fabrication methodologies
- Accuracy in work and strong attention to details
- Time management, prioritization, and independent problem-solving skills
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Skills Required
- Post-secondary Education in Mechanical, Mining or Material Engineering
- Professional registration and/or membership in committees and/or technical societies
- Minimum 3-5 years' experience in an industrial environment such as mining, oil and gas
- Experience with CAT mining equipment, including Large Mining Machine
- Experience on CAT instruments: SIS2.0, Dealer Connect, TMIWEB, ET and VIMS
- Understand equipment design, engineering drawings, design standards and specifications
- Mechanical aptitudes including understanding of Mining Machine components (diesel engines, hydraulic systems, powertrain, pumps, cylinders, structures)
- Understanding on condition monitoring including SOS
- Proficiency in MS Office packages
- Knowledge of manufacturing/fabrication methodologies
- Accuracy in work and strong attention to details
- Time management, prioritization, and independent problem-solving skills
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications. Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty. With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime. Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
