We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey.
Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation.
Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.
About You
Nutrafol is looking for a highly organized and detail-oriented Email & SMS Marketing Associate to support the execution and optimization of our lifecycle marketing marketing programs for new customer acquisition. Reporting to the Leads Marketing Manager, you will help bring campaigns to life by coordinating with internal stakeholders and agency partners, ensuring launch accuracy, and delivering actionable performance insights.
The ideal candidate thrives in a fast-paced environment, enjoys managing multiple projects at once, and is eager to grow their skills in lifecycle marketing, customer engagement, and campaign optimization.
Responsibilities:
- Manage monthly email and SMS campaigns to support monthly and quarterly goals, from briefing concepts to working with our agency to execute on-time
- Partner with Manager to optimize automated email and SMS journeys
- Monitor and report channel initiatives to share weekly and monthly analytics insights as well as ideate on opportunities to adjust campaigns to improve performance
- Partner with creative and brand teams to create content specific to the channel
- Partner with external channel partners to deploy quality campaigns on time
- Proactively come to the table with new ideas to prepare for cross-functional meetings
- Take a data-driven approach to all recommendations and insights
- Manage email and SMS campaigns, coordinating with internal stakeholders and external agency partners to ensure campaigns launch accurately and on schedule.
- Create campaign briefs, maintain campaign calendars and tracking documentation, and oversee project timelines, approvals, and feedback cycles.
- Analyze campaign, testing, and channel performance through weekly and monthly reporting, identifying trends, insights, and optimization opportunities.
- Serve as the primary liaison for agency partners, facilitating campaign handoffs, reviewing deliverables, consolidating feedback, and providing final launch approvals.
- Own campaign QA processes, validating content, links, targeting, personalization, and tracking across all email and SMS campaigns and automated flows.
- Partner with Creative, Brand, and Content teams to develop channel-specific campaign assets and support ongoing program enhancements.
Requirements:
- 2+ years of experience in CRM, retention, lifecycle, email, SMS, digital marketing, or a related field.
- Highly organized with the ability to manage multiple projects, timelines, and stakeholders simultaneously in a fast-paced environment.
- Exceptional attention to detail and a strong commitment to accuracy, particularly when reviewing campaigns, tracking, and customer-facing communications.
- Experience utilizing Klaviyo including hands-on use of campaign execution, flows, segmentation, and reporting.
- Strong analytical skills with the ability to interpret campaign performance and identify actionable insights.
- Excellent written and verbal communication skills, with experience collaborating across cross-functional teams and external agency partners.
- Eager to learn, take ownership, and grow within lifecycle marketing.
Nice to Haves:
- Experience with a D2C or subscription-based business, health and wellness, or eCommerce space
- Experience with Tableau and/or similar web analytics tools
- Fully remote work experience
- Comprehensive medical, dental, and vision package, including FSA program
- 401K with employer match
- Quarterly Bonus Program
- Flexible PTO
- Two company-wide wellness breaks every day
- Free lunch on us every Tuesday and Thursday via Seamless/Grubhub
- Monthly wellness stipend
- Monthly internet stipend
- Monthly cell phone stipend
- Annual learning & development stipend
- Free meditation app membership (Headspace)
- Free Nutrafol subscription
- Pet insurance discounts and benefits
California residents may review our CCPA notice here.
Skills Required
- 2+ years of experience in CRM, retention, lifecycle, email, SMS, digital marketing, or a related field.
- Highly organized with ability to manage multiple projects, timelines, and stakeholders in a fast-paced environment.
- Exceptional attention to detail and strong commitment to accuracy when reviewing campaigns and customer communications.
- Experience utilizing Klaviyo, including hands-on use of campaign execution, flows, segmentation, and reporting.
- Strong analytical skills with ability to interpret campaign performance and identify actionable insights.
- Excellent written and verbal communication skills with experience collaborating across cross-functional teams and external agency partners.
- Eager to learn, take ownership, and grow within lifecycle marketing.
- Experience with a D2C or subscription-based business, health and wellness, or eCommerce space.
- Experience with Tableau and/or similar web analytics tools.
Nutrafol Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nutrafol and has not been reviewed or approved by Nutrafol.
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Affordable Benefits — Feedback suggests medical, dental, and vision coverage come with low employee premiums, enhancing overall value. Health benefits appear to be a notable strength within the package.
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Retirement Support — Feedback suggests a matching 401(k) program strengthens long-term financial security. The presence of an employer match indicates meaningful investment in retirement benefits.
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Strong & Reliable Incentives — Feedback suggests a quarterly bonus program provides clear opportunities for additional earnings. Incentive structures appear to bolster total compensation beyond base pay.
Nutrafol Insights
What We Do
Life happens—and it takes a toll on your hair. Nutrafol is on a mission to prove that natural is not the alternative, it’s the future of hair health. Our co-founders, and many of our current team members, experienced hair thinning and saw an opportunity to grow. Nutrafol couldn’t be just another untested alternative to hair drugs. We had to innovate beyond both hair vitamins and prescriptions. Our team of scientists and doctors take a scientifically rigorous approach to hair wellness research and the use of potent natural ingredients in clinically tested formulas. We believe that when you take charge of your health and your hair growth, you also grow in other ways: in confidence, inner strength, and in feeling more empowered to help others around you grow too. Come grow with us. We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create natural, clinically effective solutions for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets the root causes of hair thinning using a patented blend of medical-grade botanicals -- and is recommended by over 3,000 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation. Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow.
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