At Designer Brands, we are the proud parent company of DSW Designer Shoe Warehouse, The Shoe Company, and Rubino, operating nearly 675 stores across North America and a billion-dollar digital commerce business. We lead the footwear industry with a diverse portfolio of iconic brands, including Topo Athletic, Keds, Vince Camuto, Kelly & Katie, Jessica Simpson, Lucky Brand, Mix No. 6, Crown Vintage, and others. With expertise in design, production, and sourcing, we create on-trend footwear and accessories, delivered through a robust omni-channel infrastructure and national wholesale distribution. At Designer Brands, we are committed to fostering a culture of collaboration, innovation, and inclusivity, where each employee’s unique perspective contributes to our success. Anchored by our core values of “We Love What We Do,” “We Own What We Do,” “We Do What’s Right,” and “We Belong,” we continuously drive forward together, building a future where everyone can put their best foot forward.
At Designer Brands, we believe great brands are built through meaningful connections—and this role is at the heart of how Keds connects with its customers every day. As an Email Marketing Specialist, you’ll shape how we show up in inboxes and mobile devices, turning data into thoughtful, personalized experiences that inspire engagement and loyalty.
This is an opportunity to own and evolve lifecycle marketing programs that directly impact revenue and customer retention. You’ll have the tools, autonomy, and cross-functional partnership to test ideas, learn quickly, and continuously improve how we engage our audience.
What you’ll be doingCampaign & Lifecycle Execution
- Lead end-to-end execution of email and SMS campaigns in Klaviyo—building, QA’ing, launching, and optimizing each experience
- Develop and refine lifecycle programs such as:
- Welcome journeys
- Browse and cart abandonment flows
- Post-purchase engagement
- Winback and retention campaigns
- Support SMS marketing execution (Attentive preferred), ensuring cohesive cross-channel experiences
Segmentation & Personalization
- Create and evolve advanced audience segmentation strategies, including:
- Behavioral and transactional targeting
- Lifecycle-based segmentation
- Predictive data modeling
- Deliver personalized, relevant messaging that strengthens engagement and drives measurable growth
Testing & Optimization
- Design and execute A/B tests across key campaign elements, including:
- Subject lines and messaging
- Creative and content
- Timing, cadence, and segmentation
- Use structured testing methodologies to continuously improve performance and customer experience
Performance & Insights
- Analyze campaign and flow performance across metrics such as:
- Revenue and conversion rates
- Engagement trends (opens, clicks)
- Customer retention and lifetime value
- Translate data into clear insights and actionable recommendations that drive ROI and business impact
Collaboration & Strategy
- Partner closely with eCommerce, merchandising, and marketing teams to align on:
- Promotional strategy
- Campaign timing and execution
- Product storytelling and launches
- Contribute to a shared marketing calendar and continuously improve workflows for efficiency and scalability
Platform Ownership & Innovation
- Serve as a Klaviyo subject matter expert, managing:
- Complex flow logic
- Dynamic content and personalization variables
- Identify opportunities to enhance CRM capabilities, including:
- Automation and process improvements
- Advanced testing frameworks
- Improved data utilization
Technical Expertise
- Hands-on experience with Klaviyo, including campaign builds, flow creation, segmentation, and analytics
- 2-3 years of CRM experience
- Understanding of email marketing fundamentals:
- Deliverability best practices
- HTML/CSS basics
- Dynamic content and data structures
Data & Analytical Skills
- Experience using customer data (behavioral, transactional, lifecycle) to inform segmentation and personalization
- Ability to interpret and act on key CRM metrics such as:
- Revenue per recipient
- Conversion rates
- Customer lifetime value (LTV)
- Engagement trends
- Proven ability to own performance analytics and translate findings into meaningful optimizations
Testing & Optimization Mindset
- Experience designing and executing A/B testing with clear methodologies and measurable outcomes
Ways of Working
- Strong organizational and project management skills with attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Collaborative approach with clear, effective communication across teams
- A sense of ownership and accountability for delivering high-quality work and results
Perks and Benefits You’ll Enjoy!
- Your Sole Well-Being: Our benefits package is crafted with our associates in mind! We support you with benefits like free virtual health care, robust family/fertility benefits, 401(k) w/ match, and more. Explore our offerings at https://mymobilewalletcard.com/dbi.
- Stride with Flexibility: We offer hybrid and remote work opportunities, giving you the freedom to stay connected, productive, and inspired—wherever you do your best work.
- Stepping Up Your Career: Take advantage of training programs, professional development, and education assistance to advance your career with a company that celebrates bold ideas and fresh perspectives.
- We are Shoe-Obsessed: Because we know a great pair of shoes can change your day, you’ll enjoy 30% off at DSW & com, plus discounts across our family of brands.
Skills Required
- Hands-on experience with Klaviyo
- 2-3 years of CRM experience
- Understanding of email marketing fundamentals
- Experience using customer data to inform segmentation
- Experience designing and executing A/B testing
What We Do
Designer Brands is one of North America’s largest designers, producers and retailers of footwear and accessories that operates retail concepts. Our primary concept, DSW Designer Shoe Warehouse, offers brand name and designer dress, casual and athletic footwear and accessories. The first store opened in 1991 in Dublin, Ohio. Today, DSW operates more than 500 stores in 44 states. The Affiliated Business Group operates nearly 290 leased departments for other retailers, such as Stein Mart, in the U.S. Designer Brands also operates several retail concepts in Canada, including The Shoe Company and Shoe Warehouse, which provide a convenient footwear solution for the whole family, as well as DSW Designer Shoe Warehouse – nearly 150 locations in all. In 2018, the company acquired Camuto Group, the legendary product design and brand development organization best known for the successful Vince Camuto® brand and the footwear licenses of Jessica Simpson® and Lucky Brand®. The partnership transformed Designer Brands into one of the largest footwear companies in North America with global, industry-leading capabilities in product design, development, sourcing and production.
.png){kind=logo}
