We are currently recruiting for an Email Designer and Developer to bring creative vision and technical expertise together to design and build engaging, high-performing email campaigns that deliver meaningful customer experiences. Please attach a copy of your portfolio to be considered for this position.
About the Role
As an Email Designer and Developer, you will play a key role in designing and building dynamic, personalised email campaigns that align with brand standards and drive engagement. Working closely with cross-functional teams, you will combine strong design capability with technical coding expertise to deliver high-quality, responsive emails. You’ll also stay ahead of email trends and continuously optimise performance through testing and innovation.
Key responsibilities:
- Design and build responsive, modular email templates using tools such as Figma and Emarsys, including dynamic and personalised content variations
- Develop and maintain reusable content blocks and templates using scripting to ensure scalable and efficient campaign delivery
- Collaborate with stakeholders across CRM, creative, copywriting and strategy to refine emails based on feedback and performance insights
- Optimise email templates for performance, accessibility and compatibility across devices, clients and environments (including dark mode)
- Monitor email performance (e.g. click-through rates, heatmaps) and proactively recommend improvements to enhance engagement and results
Depending on your role, you may be fully on-site or have a mix of on-site and home working – this is what we refer to as ‘Hybrid’. Our hybrid working policy allows colleagues to work from home for part of the week, with a minimum of three days on-site, depending on business needs.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You will be a detail-driven and creative professional who thrives at the intersection of design and development. You will bring strong communication skills and the confidence to contribute ideas, present work and collaborate with stakeholders at all levels. You will be comfortable managing multiple priorities in a fast-paced environment, delivering high-quality outputs to tight deadlines. You will also take ownership of your work, continually seeking opportunities to improve performance, adopt new trends and enhance the overall email experience.
You will also have:
- Proven experience designing and coding responsive email campaigns, with knowledge of email scripting and personalisation techniques
- Strong understanding of email client behaviour, accessibility standards and best practice across platforms
- Experience working in a fast-paced, collaborative environment, ideally within e-commerce or a similar commercially driven business sector
About Us
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.
Additional Information:
Time Type:
PermanentDepartment:
Creative Content (Lauren Parker)Skills Required
- Proven experience designing and coding responsive email campaigns, including dynamic and personalised content
- Experience with Figma for design and Emarsys for email campaign building
- Knowledge of email scripting and personalisation techniques and building reusable content blocks
- Strong understanding of email client behaviour, accessibility standards, compatibility and dark mode best practices
- Ability to monitor email performance (click-through rates, heatmaps) and recommend optimisation
- Strong communication and stakeholder collaboration skills; ability to manage multiple priorities and tight deadlines
- Experience working in a fast-paced, collaborative, commercially driven environment (ideally e-commerce)
- Portfolio demonstrating email design and development work
What We Do
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story
