Email Deliverability Manager

Our Company:

QiH is a fast-growing, innovative, and progressive scale-up business headquartered in London with a collective of brilliant brains in Skopje. We specialise in multi-channel marketing. Thanks to our Affiliate, Paid Media, SEO, Retention, and Data and analytics teams, we are successful across several areas in a highly competitive industry.

Data is at the core of what we do at QiH, but our people are at the heart of our success! At QiH, we have created an energetic and target-driven culture and continuously invest in each individual.

The Role

The CRM team is growing!

We’re looking for an experienced email delivery specialist to join our team and improve our current processes aswell as introduce new ideas and initiatives.

This role will focus on ensuring we’re getting the most out of our current customer base by ensuring we’re delivering our campaigns to inboxes as effectively as possible. It will also work closely with the CRM team and help develop both our segmentation model and campaign frequency to maximise revenue.

Key Responsibilities

Email Deliverability & Performance Monitoring

• Monitor and analyse email deliverability metrics (bounce rates, open rates, spam complaints).

• Own key deliverability reporting and provide insights on performance trends.

• Conduct audits of email campaigns and infrastructure for compliance and optimisation.

Sender Reputation Management

• Track and manage sender reputation, including feedback loops, spam complaints, and bounce details.

• Investigate and resolve email delivery issues by liaising with ISPs, blocklists, and anti-spam providers.

• Develop proactive strategies to prevent deliverability issues from impacting email performance.

Best Practices & Compliance

• Ensure compliance with industry regulations (e.g., GDPR, CAN-SPAM) and ISP guidelines.

• Stay up to date with email marketing trends, ISP behaviors, and anti-spam regulations.

• Collaborate with teams to implement best practices for email sending, list hygiene, and segmentation.

Campaign Execution & Optimisation

• Build, test, and deploy email campaigns, ensuring templates are responsive and accessible.

• Manage audience segmentation, personalisation, and dynamic content to enhance engagement.

• Conduct A/B testing to optimise email performance.

Technical & Operational Management

• Assist with email server configuration and IP management.

• Monitor and troubleshoot technical issues, managing suppression lists effectively.

Collaboration & Reporting

• Work closely with marketing teams, copywriters, and designers to align email strategies with business goals.

• Share performance insights in a clear and actionable way for team members.

• Provide recommendations to improve email deliverability and engagement.

Requirements

• 3+ years of work experience in an analytic, data-driven email role

• Experience working with ESP serving medium to large senders

• Proven track record of investigating and resolving technical problems

• Experience with IP/domain Warming Up

• Testing and analysis tools, like Litmus, Return Path, EDS, Google Postmaster Tools and SNDS

• DNS, IPs and other networking concepts

• Ability to interpret antispam rules of all major mailbox providers

Good to have

• Experience working with deliverability in igaming

• Knowledge of Adobe campaign

About You:

• You are focussed on outcomes over output

• Comfortable taking ownership & accountability for deliverables

• Possess a winning mentality and strive to make QiH succeed

• Find solutions to new challenges as they arrive

• You are resilient in the face of change

• Build reusable processes to allow us to scale our business effectively

• You have a Test, Learn and Optimise mindset

• Data led and use it in your processes and decision making

• You thrive when working as part of a team

• Comfortable in a fast-paced environment

• Have excellent written and verbal English skills

• Last but not least, you’ll have no ego!

What You’ll Get

• Competitive Base Salary

• Quarterly Bonuses 

• Private Health Care (Bupa)

• Travel Insurance 

• Market Leading Training Programme

• Recognition & Reward Scheme

• Annual Company Conference (previous destinations Bologna, Dubrovnik, Belgrade and Thessaloniki)

• Regular Happy Hour / Team Lunches

• Free Coffee, Drinks & Snacks

What’s the next step?

Our hiring process ensures we're recruiting the right people for the role. We ensure that people are as suitable for us as we are for them.

If you like the sound of what we're all about at QiH and want to join a team where you can make an impact, please apply or contact us at [email protected].