About Us
At UNIFIN Inc., we are a leading collection agency dedicated to providing innovative, compliant, and customer-focused debt recovery solutions. Our commitment to leveraging technology sets us apart in the industry.
About the Role:
We are a high-volume outbound email sender in a regulated environment (collections/financial services). We are seeking a Technical Email Deliverability & Infrastructure Specialist to ensure our emails land in inboxes — not spam folders. This role is focused on authentication, sender reputation, monitoring, remediation, and compliance protection, not copywriting or design.
Key Responsibilities:
Infrastructure & Authentication
- Configure and maintain SPF, DKIM, DMARC, BIMI, reverse DNS, tracking domains.
- Manage IP addresses, domain pools, warming schedules, and throttling rules. - Set up and maintain ESP / SMTP platforms (MailWiz, SendGrid, Mailgun, SES, etc.)
Deliverability & Reputation Monitoring:
- Track Google Postmaster Tools, Microsoft SNDS, Talos, MX Toolbox, SenderScore.
- Diagnose bounce types, spam complaints, throttles, and deploy remediation.
- Build list hygiene protocols (invalids, inactivity segments, spam traps, risky domains)
Compliance & Risk Mitigation:
- Ensure alignment with CAN-SPAM, TCPA, GDPR, and Reg F (if US-based collections).
- Coordinate with compliance team to validate templates against legal trigger rules.
- Enforce opt-out logic, suppression lists, unsubscribe routing.
Reporting & Performance Tracking:
- Maintain deliverability dashboards and flag early warning signs.
- Collaborate with campaign/content team on safe volume and domain usage strategy.
Qualifications:
- 3+ years in email deliverability, email infrastructure, or Postmaster-style operations.
- Experience configuring SPF/DKIM/DMARC and monitoring IP/domain reputation.
- Background in ESP platform setup, high-volume SMTP routing, or cold outbound deliverability.
- Analytical mindset — able to interpret deliverability logs, bounce codes, and ISP behaviors.
- Regulated industry experience (finance/SaaS/telecom/collections) is a major plus.
When you join UNIFIN, you do more than joining a company. You become part of a talented team and self-driven individuals dedicated to bringing success to the Company and their lives.
Do you think you fit all of this? Click the apply button now!
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What We Do
Unifin Inc. is a veteran-owned, full-service Business Process Outsource (BPO) and Accounts Receivable Management (ARM) firm led by a strong team of industry professionals with more than 100 years of combined industry experience. Established in 2011, Unifin provides solutions that enable businesses to meet the challenges associated with their outsourced omni-channel contact needs while improving efficiencies. With a solid team of expert managers, tenured trainers and cutting-edge technology, Unifin is able to customize BPO and communication strategies to a client’s specific industry for superior customer experience and maximum results. With consumer contact centers located in the United States, Asia, and Latin America, our clients find our employees knowledgeable in their respective industry and considerate when interacting with their customers.
