About the Role: Are you interested in expanding your career in Lifecycle marketing? The WITHIN team is growing and we’re looking for a passionate, motivated Account Manager who is willing to take the lead across multiple retention channels such as email, sms, push and loyalty. This is a unique opportunity in a rapidly expanding company.
Responsibilities include but are not limited to;
- Work across a portfolio of clients managing day to day while driving strategy towards longer term objectives
- Daily account management and optimization
- Implementing proprietary technology and best practices
- Responsible for driving, creating, managing, optimizing and reporting on campaigns
- Define and implement measurement strategies and delivering insights reports that align with client marketing and business objectives
- Interface and partnering with SBUs such as creative, client service and analytics
- Manage client calls and conduct client presentations
- Bachelor’s Degree or equivalent experience (minimum 5 years of experience in retention marketing at an agency, brand or ad tech partner)
- Experience with SalesForce Marketing Cloud required
- Experience with Google Analytics or Adobe Analytics required
- Experience and/or passion working with DTC brands
- General business acumen
- Strong project management and ability to lead
- Go-getter attitude with a desire to work in a fast-paced, exciting environment
- Team player
- Solution focused individual who thinks outside the box for clients
- Working knowledge of Powerpoint and Excel (conditional statements, pivot tables and vlookups)
- Ability to present data to clients in a meaningful way
Our interview process includes, but is not limited to the following:
- Excel and Typing Test
- AI Assessment
We offer a competitive salary and benefits based on ability level, including:
- Base salary DOE
- Unlimited vacation policy
- Monthly Phone Stipend
- Comprehensive Medical, Dental, and Vision insurance options
- 401(K) plan with matching
- Dog friendly office
- Hybrid work opportunity
- Professional Development Program
About WITHIN
WITHIN is the world's first Performance Branding company, partnering with some of the biggest brands in the world to drive business growth through innovative marketing strategies. Our integrated operating model collapses the traditional marketing silos between creative and media, performance and brand, and across media channels. With a full suite of offerings including media, creative, SEO, Lifecycle, Retail Media, Affiliate and Influencer, we’re able to work with our brand partners in an integrated fashion, allowing us to align marketing strategies back to core business objectives. Client teams at WITHIN are trained on how to always act as a trusted business partner, acting as a fiduciary to client needs above our own.
Teams at WITHIN have the ability to work with iconic brands such as The North Face, Timberland, Ben and Jerry's and Jose Cuervo. Everyone at WITHIN wants to grow and be challenged. It’s a collaborative place made up of small, closely knit and versatile teams that are fast and adaptive to solve problems and build systems.
Check out some of our work!
We weave AI into everything we do, using the latest tech across all teams to innovate, work smarter, and make better decisions. Whether it’s in creative, operations, or anything else, AI helps us level up and do things at a whole new scale. We expect our people to use AI in their daily work, fully embracing it as a critical tool to help us succeed.
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Locations
- New York City: 43-01 22nd St, Suite 602, Queens, NY 11101, United States
- Bogotá: Carrera 14A # 101-47. Bogotá, Distrito Capital de Bogotá 110111, Colombia
- Mexico City: Av. Insurgentes Sur 1082, Piso (Floor) 2, Oficina 2008, Ciudad de México, CDMX 03100, México
Skills Required
- Bachelor’s degree or equivalent experience
- Minimum five years of retention marketing experience at an agency, brand, or ad tech partner
- Salesforce Marketing Cloud experience
- Google Analytics or Adobe Analytics experience
- Experience or passion working with direct-to-consumer brands
- General business acumen
- Strong project management and leadership ability
- Working knowledge of PowerPoint and Excel, including conditional statements, pivot tables, and VLOOKUPs
- Ability to present data meaningfully to clients
- Team-oriented, solution-focused, adaptable, and proactive approach
What We Do
WITHIN is a digital-first, integrated media and creative agency that combines performance marketing, brand strategy, media, commerce, and in-house creative capabilities. Its Performance Branding framework aligns marketing objectives across the customer journey to help innovative brands drive measurable, profitable growth. The company works as a trusted business partner for global clients across North America, Europe, and Australia.
