Account Support Executive

Are you passionate about driving complex deals to successful outcomes while building strong relationships across customers and internal teams?

Do you enjoy bringing structure, collaboration, and operational excellence to fast-moving commercial environments?

About our Team

Be a part of a dedicated team in Japan who's role focuses on the operations of all deals made between our sales and clients.

About the Role

As an Account Support Executive, you play a vital role in supporting the end-to-end deal lifecycle within a designated sales territory, overseeing deal progress, ensuring timely execution, and acting as a key liaison between Sales, Operations, and other stakeholders.

You will drive the successful execution of our most strategic and complex deals, balancing strict compliance requirements with evolving customer needs. Your regional expertise and attention to detail will help foster operational excellence, improve customer engagement, and ensure adherence to internal processes.

As a trusted advisor, your strong communication skills, problem-solving mindset, and solid understanding of internal policies will enable you to guide stakeholders through challenges with clarity and confidence, ensuring seamless collaboration across cross-functional teams while managing multiple priorities in a fast-paced environment.

Responsibilities

• Monitor and track new and renewal deals to ensure timely execution and alignment with internal milestones
• Work with dashboards to manage procurement and invoicing requirements, including paperwork aging, access extensions, purchase orders, and process exceptions
• Coordinate the resolution of account-level delinquencies with appropriate stakeholders
• Engage with customers regarding renewals, title discussions, and deal-related inquiries
• Support contract review, redlining, and documentation for new and renewal business
• Maintain and update regional process documentation and operational requirements
• Partner with cross-functional teams to structure and execute strategic and complex commercial opportunities
• Maintain accurate records, reporting, approvals, and exceptions while identifying opportunities to improve processes

Requirements

• Experience in sales operations, customer support, account coordination, or a similar role
• Fluency in Japanese (native level) and English (business level)
• Strong understanding of deal structuring, pricing models, and contract workflows
• Excellent analytical, problem-solving, and attention-to-detail skills
• Ability to work effectively across complex, cross-functional environments
• Strong communication and stakeholder management skills
• Experience managing multiple priorities and meeting deadlines in a fast-paced environment
• Familiarity with CRM platforms, ERP tools, and Microsoft Office applications, particularly Excel and Outlook
• Experience working in a global or regional sales support environment., Knowledge of invoicing processes, purchase order workflows, and sales processes and Knowledge of legal and commercial terms in contracts are all a plus.

Work in a Way That Works for You

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

Working for You

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Flexible Benefit Plan: Access discounts on various products and services

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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