THIS POSITION IS LOCATED IN LAGRANGE, INDIANA
Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Specialist staff are responsible for assisting in the processing of new applications and documents for ongoing public assistance.
Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.
Responsibilities
- Welcome all on-site visitors and determine nature of business
- Review client information for accuracy
- Assist with computer applications
- Schedule client appointments
- Scan documents into client case file
- Maintain fax machines and copier functions
- Answer and direct incoming calls
- Maintain daily activity reports
- Deliver outstanding customer service to all clients
- Desire to help others
- Strong customer service background
- Ability to maintain confidentiality
- Handle conflict in a calm manner
- Reliable and dependable in the work place
- Ability to multi task
- Proven job stability
- High School diploma or equivalent
- Clean criminal background
- Previous experience as a Customer Service Representative, Cashier, Clerk, Administrative Assistant, Receptionist, or Front Office desired
This is a long-term position where you can make an immediate impact on your community, plus the potential for promotion. The wage is $14.00/hr with paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM.
If you are looking for a position that could be the start of your career, apply now for immediate consideration.
Physical Requirements:
- Job frequently requires sitting, handling objects with hands.
- Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.
- Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact [email protected].
Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.
#INDDFR
Skills Required
- High school diploma or GED
- Strong written and verbal communication skills
- Solid computer skills and Microsoft Office proficiency
- Basic math skills
- Case management skills
- Organizational and analytical abilities
- Ability to work independently and reliably
- Strong customer service skills and professional demeanor
- Two years of experience in a social service environment or state/local government employment or training programs
- Associate or bachelor's degree in counseling or social services
- Previous case manager, eligibility specialist, eligibility associate, office manager, call center customer service specialist, or client specialist experience
What We Do
Awarded Top Workplaces in Central Indiana for the last four years. Knowledge Services is a certified woman-owned (WBE) professional services organization with employees located in offices throughout North America. Knowledge Services was established in 1994 and headquartered in Indianapolis, IN. We combine contract workforce management industry best practices, comprehensive program management and recruiting expertise to deliver proven and measurable results across our clients’ contract and FTE labor programs.
