Provide exceptional service through communication with plan members.
Process enrollment and claims
Knowledge and awareness of Federal regulations regarding flex spending accounts
Perform audits
Other processes including but not limited to, FSA COBRA communication, internal request for information, preparing and mailing of multiple documents for clients and plan members
A successful candidate will have the following attributes
High level of personal integrity and ability to maintain confidential information
Excellent oral and written communication skills and attention to detail
Demonstrated ability to work with minimal supervision
Strong organizational skills
Sense of urgency which drives results
Interpersonal skills – ability to effectively interact with individuals at all levels within/outside the organization
Demonstrated problem solving and critical thinking skills
Ability to work in a team environment
Dependable and capable of multi-tasking
Innovative mindset
QualificationsHigh School Diploma or equivalent
FSA/HRA experience (preferred)
1+ year of experience in an office setting or customer service-related environment
Computer software proficiency in the following: Word, Excel, Adobe, Outlook, Access
Skills Required
- High School Diploma or equivalent
- 1+ year of experience in an office setting or customer service-related environment
- FSA/HRA experience
