At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.
Main activity and responsibility
- Review field tickets and critical failure cases reported by technical interface teams; conduct root-cause analysis and implement corrective actions.
- Contribute to enhancing customer satisfaction by monitoring key performance indicators for the effectiveness and cost of sustaining operations.
- Collaborate with Engineering Development to propose design changes, balancing long-term quality/reliability objectives with the costs of modifications and defect/non-conformity remediation.
- Support the System Test team to ensure every release is adequately validated, documented, and communicated to relevant teams, with clear progress reporting and release-date communication to stakeholders.
Required Skills
- Degree in Electronic Engineering, Electronics Engineering, Computer Science, or related disciplines.
- Experience, even if brief, in technical support for electronic products, ticket management, and root-cause analysis of failures.
- Foundational knowledge of firmware development and, more broadly, product development processes.
- Familiarity with testing, validation, and release methodologies for embedded systems.
- Strong proficiency in C/C++ programming languages.
Additional Skills (Nice to Have)
- Experience, even if brief, with ticketing systems (e.g., DevOps); experience managing DevOps pipelines and automation tooling.
- Foundational knowledge of QA, System Test, and KPI reporting.
- Basic programming knowledge for debugging
Soft Skill
- Excellent command of English, both written and spoken; essential.
- Strong analytical and problem-solving abilities with a customer focus.
- Excellent communication and listening skills.
- Proactive with a continuous improvement mindset.
- High attention to detail.
Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.
© Allegion plc, 2023 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
Allegion is an equal opportunity and affirmative action employer
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What We Do
Allegion (NYSE: ALLE) is a global pioneer in seamless access, with leading brands like CISA®, Interflex®, LCN®, Schlage®, SimonsVoss® and Von Duprin®. Focusing on security around the door and adjacent areas, Allegion secures people and assets with a range of solutions for homes, businesses, schools and institutions. Allegion had $2.7 billion in revenue in 2020, and its security products are sold around the world.
While Allegion is a new name in the security industry, we are not new. For over a century, we have kept people safe and secure with category leading products. From inventing the “panic release bar” exit device in 1908 to pioneering the first-ever electric-controlled lock, our brands have been innovators for almost as long as people have locked doors. Their entrepreneurial spirit is at the core of who we are.
As an independent Allegion, we are able to unlock our company’s true potential. By tapping into that entrepreneurial spirit that has made us the leader in mechanical security, we will continue to drive forward and integrate tomorrow’s electronic solutions into everything we do. Our long history of expertise in the commercial industry enables us to have better quality, stronger, and safer products for our residential customers. Together, with the power and passion of our global employees, we will realize Allegion’s full potential as we continue to be a leader in the global safety and security industry.
