About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
About This Job
The main purpose of this job is to prevent and limit loss to the bank on a variety of consumer card products. This role will handle incoming customer calls and questions regarding debit, credit, and corporation cards and setup and provide maintenance related to Commerce Bank consumer card products.
Essential Functions
Review account activities, and provide reporting and product changes
Minimize risk to the Bank and ensure compliance with Visa, MasterCard, and federal regulations
Monitor several centralized email boxes and various systems to respond to customer inquiries in a timely and accurate manner
Provide high touch customer service that reflects empathy and a positive attitude when responding to customer’s questions and requests via phone/email
Adhere to all internal controls to mitigate risk
Serve as a backup to other positions in the department
Perform other duties as assigned
Knowledge, Skills & Abilities Required
Basic knowledge of association and federal regulations
Basic analytical, initiative, independent thinking and problem-solving skills
Ability to work independently and escalate issues as appropriate
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic level proficiency with Microsoft Word, Excel, Teams and Outlook
Education & Experience
Associate’s degree or equivalent combination of education and experience required
1+ year banking operations experience required
Experience within the credit/debit card industry preferred
*Hybrid Schedule: In office 2 days per week
**Level of role is determined by knowledge, experience, skills, abilities, and education.
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Electronic Services Specialist – Bankcard and Senior Electronic Services Specialist – Bankcard job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $19.00 to $24.50 per hour.
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The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 922 Walnut St, Kansas City, Missouri 64106Time Type:
Full timeSkills Required
- Associate's degree or equivalent combination of education and experience
- 1+ year banking operations experience
- Basic knowledge of association and federal regulations
- Basic analytical, initiative, independent thinking and problem-solving skills
- Ability to work independently and escalate issues as appropriate
- Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities
- Excellent written, verbal and interpersonal communication skills
- Ability to remain adaptable and resilient with an optimistic outlook
- Basic level proficiency with Microsoft Word, Excel, Teams and Outlook
- Experience within the credit/debit card industry
What We Do
At Commerce Bank, we know life’s best moments can come with some financial complexity. Our job is to help people and businesses navigate challenges so they can get back to focusing on what matters most. We do this by getting to know our customers and communities and accepting their goals as our own to deliver the right financial solutions and guidance. It’s what we’ve done for more than 150 years. We’re a regional bank headquartered in Kansas City and St. Louis, delivering a full line of financial services including business and personal banking, checking, savings, loans (including mortgages and student loans), credit and debit cards, plus investment services and wealth management.
