About Working at Commerce
Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.
Compensation Range
Hourly: $23.80 - $31.50 (Amount based on relevant experience, skills, and competencies.)About This Job
The main purpose of this job is to provide high level customer support to Commercial, Small Business and Internal customers of the Bank related to Commercial billing, pricing, and invoices.
Essential Functions
- Provide high touch customer service to internal business partners, ensuring a customer-centric approach
- Resolve customer service file issues, manage customer billing, and create various reporting
- Partner with sales to create a best-in-class onboarding for new customers & maintain strong relationships with all existing customers
- Partner with appropriate team members, internal partners, and vendors to define & resolve issues, and determine root cause
- Update internal partners and act as the primary liaison between several lines of business while ensuring all internal controls are followed
- Perform other duties as assigned
Knowledge, Skills & Abilities Required
- Ability to serve as an escalation point to assist with low-to-moderate complexity questions, concerns, or research
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
Education & Experience
- Associate’s degree or equivalent combination of education and experience required
- 1+ years banking operations experience required
**Hybrid Schedule: In office minimum of 2 days/week, onsite Mondays and Tuesdays (training will require up to 5 days per week in the office for at least 8 weeks, depending on progress)
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Electronic Services Specialist - Account Analysis or Senior Electronic Services Specialist - Account Analysis level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $23.80 to $31.50 per hour.
#LI-MC1
#LI-Hybrid
Must be eligible to work in the US without sponsorship now or in the future.
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 922 Walnut St, Kansas City, Missouri 64106Time Type:
Full timeSkills Required
- Associate's degree or equivalent combination of education and experience
- At least 1 year of banking operations experience
- Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook
- Ability to handle low-to-moderate complexity customer questions, concerns, and research as an escalation point
- Strong written, verbal, and interpersonal communication skills
- Ability to manage multiple priorities with strong attention to detail
Commerce Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Commerce Bank and has not been reviewed or approved by Commerce Bank.
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Healthcare Strength — Feedback suggests medical coverage is robust with multiple plan options through major carriers and added programs like Hinge Health, Virta, and an EAP. Preventive care emphasis and digital care resources indicate strong day‑to‑day health support.
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Leave & Time Off Breadth — Feedback suggests time off is comprehensive with vacation, sick/personal time, holidays, parental leave, volunteer time off, and a vacation purchase program. Flexible schedules further support effective use of PTO.
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Retirement Support — Feedback suggests retirement benefits are solid with a structured 401(k) and a tiered company match on the first portion of pay. The design increases support with age and service, signaling commitment to long‑term savings.
Commerce Bank Insights
What We Do
At Commerce Bank, we know life’s best moments can come with some financial complexity. Our job is to help people and businesses navigate challenges so they can get back to focusing on what matters most. We do this by getting to know our customers and communities and accepting their goals as our own to deliver the right financial solutions and guidance. It’s what we’ve done for more than 150 years. We’re a regional bank headquartered in Kansas City and St. Louis, delivering a full line of financial services including business and personal banking, checking, savings, loans (including mortgages and student loans), credit and debit cards, plus investment services and wealth management.
