Company Description
Since 1936 PenAir® Credit Union has been the catalyst where community, resources, and impact come together and produce a powerful force for good. We have a unique culture and we’re passionate about it. Grown from the values we hold most dear, three guiding principles shape how we see the people we serve, the community around us, and our role within it. These guiding principles are Respect, Service, and Communerosity® and they’re woven throughout our culture.
PenAir is where people and community, resources and expertise align with your values to create real impact. Generational impact through strong financial education and support. We care about the things you care about. As the largest and oldest credit union in Pensacola, Florida, with more than $2.8 billion in assets, our purpose is to enhance the lives of those we serve in the Florida Panhandle, Southern Alabama, and Virginia.
Careers
Do you have a passion for helping others?
Currently, PenAir provides access to 15 convenient locations across Mobile and Baldwin counties in Alabama and Escambia, Santa Rosa, Okaloosa and Bay counties in Florida. Join us and become a powerful force for good - after all we live, work, and play here too.
Join the team. You’ll fit right in.
Take control of your future by mapping out a career at PenAir. Working with us means you can shape your professional experience to suit your dreams. We offer valuable resources that provide you the opportunity to build upon and strengthen your skills. Whether it be a career path in advising our members directly on products and services, guiding them through major purchase decisions on a home or vehicle, or even helping build the technology and processes behind the scenes, there is a place for everyone at Pen Air! Success looks different for everyone. Where will your journey take you?
The PenAir difference.
Just like we strive to be a force for good at work, Pen Air works just as hard to supply employees with a total rewards package that includes competitive salaries and meaningful benefits.
Holistic Amenities:
- Up to $15K available for continuing education
- Student Loan Paydown
- Adoption Assistance Reimbursement
- Wellness Programs
- Gym membership reimbursement
- Formal Career Development Resources
- Financial Wellness Resources
- Purchase assistance with computers and fitness equipment.
Benefits Package Highlights:
- Generous PTO Plan—20 days for new hires
- Paid Maternal & Parental Leave
- Competitive Retirement Plan
- Competitive medical, dental & vision plans
- Company paid Telehealth services.
- Company paid Short Term Disability
- And more……….!
The starting hourly rate for this role is $21.31-$23.97 based on experience.
About the role:
Responsible for monitoring, reviewing, and processing electronic payment activity, including ACH, share drafts, Check 21, return cash letters, Federal Reserve adjustments, real-time payments, incoming and outgoing wires, and transactions processed through applicable third-party platforms. Exercises sound judgment, critical thinking, and risk based decision-making to ensure transactions are processed accurately, timely, and in compliance with policies, procedures, regulatory requirements, and internal controls. Serves as a subject matter resource for electronic funds processing activities and supports departmental training, procedural documentation, and knowledge transfer initiatives.
Major Duties and Responsibilities:
- Process electronic funds transactions, including wires, share drafts, Check 21, return cash letters, bill pay, and RTP activity, ensuring accurate and timely processing of high-dollar transactions and significant money movement. Apply critical thinking, sound judgment, and risk-based decision-making to identify unusual activity, exceptions, discrepancies, and potential fraud or operational risks. Maintain adherence to established deadlines, cut-off times, approvals, and controls.
- Monitor GLs, perform reconciliations, research discrepancies, assess risk, and escalate issues for timely resolution. Identify root causes and recommend corrective actions.
- Review, research, and resolve ACH and Share Draft disputes and adjustments, including stop payments, returned drafts, payroll wire requests, cafeteria accounts, and accounts payable items. Escalate complex, high-risk, or time-sensitive situations when necessary.
- Remain informed of NACHA, NCUA, Federal Reserve Bank requirements and services, OFAC, BSA/AML, the USA PATRIOT Act, GAAP, and other applicable requirements.
- Assist with onboarding and training employees and cross-functional partners. Support procedural documentation, operational guidance, knowledge sharing, and professional development related to industry certifications, including AAP and NCP.
- Assist with internal and external audits, departmental projects, reporting, and internal control activities. Performs other job-related duties as assigned.
Minimum Qualifications:
Experience
Three to five years of similar or related experience in electronic payments, deposit operations, financial-services operations, or a comparable processing environment, including preparatory experience
Education/Certifications/Licenses
A two-year college degree or equivalent specialized coursework. Preferred certifications include Accredited ACH Professional (AAP), National Check Professional (NCP), and other relevant payments, treasury, or compliance certifications. Employees are encouraged to pursue and maintain industry certifications.
Interpersonal Skills
Courtesy and tact are essential elements of the job. Work involves personal contact with employees, vendors, and others inside and outside the organization for the purpose of giving and obtaining information, resolving payment related matters, explaining accounting requirements, and supporting timely business operations. Strong customer service, responsiveness, and professional communication are required.
Other Skills:
- Strong understanding of electronic payments systems, transaction flows, and related financial processing technologies.
- Ability to interpret and apply technical guidance, operating rules, and regulatory requirements in a dynamic payments environment.
- Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities effectively.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
Skills Required
- Three to five years of experience in electronic payments, deposit operations, financial-services operations, or a comparable processing environment
- Two-year college degree or equivalent specialized coursework
- Strong understanding of electronic payment systems, transaction flows, and related financial processing technologies
- Ability to interpret and apply technical guidance, operating rules, and regulatory requirements
- Strong organizational, communication, problem-solving, and prioritization skills
- Professional communication, responsiveness, courtesy, and customer service skills
- Accredited ACH Professional (AAP) certification
- National Check Professional (NCP) or other relevant payments, treasury, or compliance certification
What We Do
PenAir Credit Union is a member-owned financial cooperative serving Northwest Florida, Southeast Alabama, and members in southwest Virginia. It offers personal and business banking, including checking and savings, credit cards, personal and vehicle loans, home lending, digital banking, commercial lending, and treasury management. It also provides wealth management and financial counseling, while emphasizing personalized service, member-focused solutions, and community impact.
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