We are looking for a highly motivated, independent, and organized person with great communication and problem-solving skills to maintain the quality of our inbound and outbound Electronic Data (EDI) files (ANSI X12, 834 files, flat files, IEEE, etc.) through review of the file and any reported discrepancies. The ideal candidate must have at least 1 years’ experience in quality assurance and/or EDI standards, experience serving international customers, and a keen eye for detail and a dedication to upholding and enhancing quality standards.
Key Responsibilities:
The essential functions include, but are not limited to the following:
- Identify and report issues and opportunities for improvement related to processes and procedures
- Develop and maintain documentation related to EDI processes, including reports, metrics, and improvement plans
- Monitor all EDI file processing for quality, troubleshoot, and resolve all transaction file issues
- Monitor, track, and update data required for file transmission
- Assist internal and external teams with any queries regarding file transactions
- Participate in meetings as needed
- Stay updated on industry standards and regulations related to US healthcare and EDI
- Support and sustain a positive work environment that fosters team performance through own work and behavior
- Perform special tasks and assignments as needed
Requirements
- At least a Bachelor's/College Degree in any field (equivalent combination of education and/or experience will be considered)
- 1 year of prior experience in quality assurance
- Minimum of 2 months/years of experience in the BPO/call center industry
- 1 year of prior experience with EDI formats is a plus
- 1 year of work experience specializing in US health insurance, customer service, or third-party administrator is a plus
- Working knowledge of HIPPA EDI protocols
- Detail-oriented with a focus on continuous improvement and problem-solving
- Excellent planning and organizational skills with the ability to effectively manage multiple tasks to completion
- Good personal skills with the ability to effectively work and collaborate with individuals or group at all organizational levels and to work independently and as a part of a team
- Excellent English written and verbal communication skills with the ability to communicate effectively and project a professional image and has knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Ability to maintain confidentiality of sensitive information
- Proficient in Microsoft Office (Word, Excel, Teams, Outlook)
- Willing to work onsite in Ortigas and on a shifting schedule (permanent Sat-Sun off)
Benefits
- Free lunch meal, fruits, snacks, and drinks
- Onsite gym with a free professional instructor
- Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000
- Weekly engagement activities with prizes that are up to Php 3,000
- Free upskilling academy to improve your performance and skillset
- State-of-the-art facilities from toilets to your workstation
- Amenities such as sleeping quarters, game area, chat room, shower room
Skills Required
- Bachelor's or College Degree in any field, or equivalent education and experience
- At least 1 year of prior quality assurance experience
- Minimum experience in the BPO or call center industry
- Working knowledge of HIPAA EDI protocols
- Excellent written and verbal English communication skills
- Detail-oriented, organized, and capable of problem-solving and continuous improvement
- Ability to manage multiple tasks, work independently, and collaborate across organizational levels
- Ability to maintain confidentiality of sensitive information
- Proficiency in Microsoft Office, including Word, Excel, Teams, and Outlook
- Willingness to work onsite in Ortigas on a shifting schedule
- At least 1 year of experience with EDI formats
- At least 1 year of experience in US health insurance, customer service, or third-party administration
What We Do
iSupport Worldwide is a US-owned business process outsourcing and offshoring provider serving fast-growing and small-to-midsize businesses. It builds dedicated offshore teams and supplies staffing, facilities, and managed operations, while handling administrative work so clients can focus on core growth. Its support spans back-office and customer service, accounting and finance, human resources, IT, software and application development, digital marketing, sales, and other functions, tailored to clients across industries, verticals, and languages.
