This role is to provide electrical application technical support for internal and external customers. This position requires creativity, innovation, product design knowledge, and product application evaluation and research. A successful candidate will be competent in the aspects of design and problem-solving from engineering first principles.
ESSENTIAL DUTIES
- Interpret internal and external customer requirements to meet desired outputs.
- Conduct technical application evaluations to identify potential solutions to customer technical inquiries by reviewing existing documentation and report results back to internal and external customers.
- Communicate technical knowledge and specification to internal and external customers.
- Read, interpret, troubleshoot pneumatic and electrical schematics.
- Troubleshoot and configure product communication protocols.
- Troubleshoot pneumatic and electrical circuits.
- Review and interpret data utilizing corporate management system software that include CAD models and product documentation.
- Perform guided research on a variety of topics and provide summarized data results.
- Complete assigned tasks using predefined departmental processes.
- Hands on technical support for both internal and external customers.
- Participate on a team to accomplish given tasks or processes.
- Travel, with support, mainly for the purpose of training, customer support, or trade shows. (Less than 15%)
- All other duties as assigned.
- Record daily activities
PHYSICAL DEMANDS/WORK ENVIRONMENT
- Capacity to work indoors in an office, laboratory, and/or manufacturing environment.
- Ability to work in a stationary position for prolonged periods of time.
- Capability to lift objects or equipment weighing up to 51 pounds with or without reasonable accommodation.
- Physical aptitude to use basic hand tools in a laboratory and/or manufacturing environment.
- Ability to travel and/or attend meetings domestic and internationally outside of normal business hours.
MINIMUM REQUIREMENTS
- Bachelor’s degree in a electrical or technical engineering discipline, or the equivalent in appropriate education and experience as determined by management utilizing internal SMC career development criteria.
- Novice understanding of the product development process.
- Novice understanding to apply project management principles, methodologies, and documentation.
- Novice understanding of tolerance as it relates to design intent.
- Novice understanding of common industrial processes and/or controls.
- Novice understanding of schematics.
- Novice understanding of communication protocols.
- Novice in conducting research using corporate resources.
- Competent at efficient use of time to effectively plan and execute multiple duties.
- Competent to utilize basic inspection equipment in a laboratory environment. (Calipers, micrometers, flow meter, voltmeter, oscilloscope, etc.)
- Novice to utilize advanced inspection equipment in a laboratory environment. (microscopes, CMM, Contour/Roundness Measuring Instruments, etc.)
- Competent ability to communicate utilizing corporate office software.
- Competent ability to take verbal and/or written direction on tasks, training, or departmental / company policies.
- Competent ability to communicate, in English, with internal and external customers tactfully and professionally
Compensation & Benefits
The expected salary range for this position is $59,058–$80,707 annually. Actual compensation will be determined based on experience, skills, qualifications, geographic location, and other job-related factors.
SMC offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; 401(k) retirement savings; paid time off and paid holidays; life and disability insurance; and other employee benefits and programs.
For internal use only: Engineering001
Skills Required
- Bachelor's degree in electrical or technical engineering, or equivalent education and experience
- Novice understanding of product development processes
- Novice understanding of project management principles, methodologies, and documentation
- Novice understanding of design tolerances and design intent
- Novice understanding of common industrial processes and controls
- Novice understanding of electrical and pneumatic schematics
- Novice understanding of communication protocols
- Novice research skills using corporate resources
- Ability to plan and execute multiple duties efficiently
- Ability to use basic laboratory inspection equipment, including calipers, micrometers, flow meters, voltmeters, and oscilloscopes
- Novice ability to use advanced laboratory inspection equipment, including microscopes, CMM, and contour or roundness measuring instruments
- Ability to communicate using corporate office software
- Ability to follow verbal and written directions, training, and company policies
- Ability to communicate professionally in English with internal and external customers
- Ability to work in office, laboratory, and manufacturing environments and lift up to 51 pounds
- Ability to travel domestically and internationally for training, customer support, trade shows, and meetings
What We Do
SMC Corporation of America is the North American arm of SMC Corporation, a global manufacturer of pneumatic, control, and process components used in industrial automation. Its product portfolio includes air cylinders and solenoid valves, while its sales and engineering organization supports automation, controls, and process applications. The company serves industrial customers through manufacturing, technical expertise, and sales operations across the United States and Canada.
