We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
Why you will love this opportunity as Electoral Consultant at Civica
We’re looking for an Electoral Consultant to join Civica’s Democracy team, supporting local authorities who use our electoral software, Xpress. You’ll be the first point of contact for customers, helping them resolve queries, troubleshoot issues and get the most from our products.
This is a great opportunity for someone who enjoys problem solving, working with customers and being part of a team that supports vital democratic services. No two days are quite the same, particularly during busy election periods, and you’ll play an important role in ensuring our customers receive prompt, reliable support when they need it most.
What you will do to be successful in this role:
Responsibilities- Be the first point of contact for customers via phone and email, providing friendly and efficient support.
- Log, track and resolve customer queries through our support system, ensuring everything is recorded accurately.
- Investigate issues using internal resources and product knowledge to provide clear, practical solutions.
- Keep customers updated on progress and outcomes, ensuring a positive support experience.
- Work closely with product, technical and operational teams to resolve more complex queries.
- Identify recurring issues or trends and share insights to help improve our products and support processes.
- Take part in team knowledge sharing and training to build expertise in our electoral solutions.
- Provide additional support during busy election periods, including occasional evenings or weekends.
Requirements
- Experience in a customer service or support role, ideally handling queries by phone and email.
- Strong communication skills, with the ability to explain information clearly and professionally.
- A problem-solving mindset, able to investigate issues and find practical solutions.
- High attention to detail and organisation, with the ability to manage multiple cases at once.
- Good IT skills, including experience with Microsoft Office and learning new systems quickly.
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.
We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:
Benefits
Time Off & Work-Life Balance
✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.
Financial Well-being & Security
✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
Perks
✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.
At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.
We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.
If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.
Skills Required
- Experience in a customer service or support role, ideally handling queries by phone and email
- Strong communication skills and ability to explain information clearly and professionally
- Problem-solving ability to investigate issues and find practical solutions
- High attention to detail and organizational skills, with ability to manage multiple cases
- Good IT skills, including Microsoft Office experience and ability to learn new systems quickly
Civica Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Civica and has not been reviewed or approved by Civica.
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Flexible Benefits — Flexible Benefits: Flexible and blended working are prominently promoted, and benefits are positioned as customizable by country and team. Flexibility around hybrid options and choice of perks is highlighted as part of the offer.
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Leave & Time Off Breadth — Leave & Time Off Breadth: Paid volunteering via “Days of Difference,” options to buy extra leave, and work-from-home provisions indicate breadth in time-off programs. PTO structures and volunteering time are emphasized as integral components of the package.
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Healthcare Strength — Healthcare Strength: Private medical coverage, life and critical-illness insurance, and income protection in the UK point to robust protection benefits. Health and wellbeing initiatives for employees and families are also foregrounded.
Civica Insights
What We Do
Civica is one of the UK’s largest software companies, with over 30 years of proven expertise in delivering improved outcomes for public services around the world.
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