EL Sales support Manager Commercial Operations

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This Position reports to:

What we believe in

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story.

Your role and responsibilities

In this role, implements global processes, best practices, and solutions for the designated lead business across the Inquiry To Order (ITO) process to meet and exceed external and internal customers' expectations. Accountable for end of line metrics.

The work model for the role is: #Li-Onsite

The role will support for the ABB India Ltd for Electrification Smart Buildings business to be based at Peenya, Bangalore.

You will be mainly accountable for:

• Sales Support Implementation – Oversee local execution of global sales support strategies, ensuring efficiency across inquiry-to-order (ITO) processes and improved customer satisfaction.
• Operational Excellence – Monitor KPIs such as forecasting accuracy, quotation quality, and clean orders while optimizing processes using Lean Six Sigma methods.
• Team Leadership & Collaboration – Manage and develop a team of experts to provide technical and commercial support, coordinate with Sales, Marketing, and Operations for seamless execution.
• Compliance & Governance – Ensure adherence to ABB’s code of conduct, safety, and integrity standards, while maintaining compliance with company policies, regulations, and quality procedures.

Qualifications for the role:

• Educational Qualification – Bachelor’s degree or higher in Electrical, Mechanical, or Mechatronics Engineering or a related discipline.
• Communication Skills – Fluency in English (written and spoken) with proficient interpersonal and presentation abilities.
• Portfolio & Business Strategy – Skilled in portfolio management, business strategy, and executing go-to-market initiatives for growth and profitability.
• Market & Customer Focus – Solid understanding of market intelligence, customer experience success, and competitive positioning.
• Financial & Regulatory Acumen – Proficient in pricing excellence, budgeting, performance management, and ensuring regulatory and legal compliance.
• Sales & Business Development – Experienced in account management, business development, sales enablement, and channel sales strategies.
• Risk & Contract Management – Adept at managing contracts, mitigating risks, and ensuring alignment with company standards and objectives.

More about us

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies.

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

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