EIT Operations - Team Lead

Position:  EIT Operations - Team Lead

Then Just Eat Takeaway.com might be the place for you. We’re a leading global online delivery platform, and our vision is to empower everyday convenience. 

Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

We are looking for an experienced and proactive EIT Operations - Team Lead to join our team. The ideal candidate will demonstrate strong accountability, exceptional problem-solving skills, and the ability to manage and motivate a team of 5-10 IT professionals. This role emphasizes a high degree of people management, with a focus on maintaining high standards of service delivery, fostering team harmony, and driving continuous improvement in processes and performance.

Accountability:

• Own and promote the Global Operating Manual, suggesting improvements for internal processes and presenting these to Senior Management.

• Lead a team of 5-10 IT professionals with minimal oversight, aligning team efforts with management's goals.

• Manage vendor relationships and attend cross-functional meetings to collaborate on processes.

• Own and maintain the EIT budget, ensuring adherence to budgetary constraints.

• Ensure regular check-ins with executives to meet their day-to-day IT needs.

• Apply key principles of team management to optimize team performance.

• Maintain a technical and people management focus of 10/90 split.

Problem Solving:

• Proactively address difficult issues, maintaining professionalism and considering diverse perspectives.

• Conduct root cause analysis for complex issues and implement team-wide fixes.

• Innovate and implement efficient ways of working, enhancing team productivity.

• Negotiate and collaborate with other business areas to achieve team goals.

• Serve as a subject matter expert in various EITops technologies and workflows.

• Develop and present projects to management aimed at enhancing team performance and support capabilities.

Delivering Quality:

• Effectively manage personal and team workload to meet service targets.

• Exemplify thorough and detailed ticket updates in line with the Global Operating Manual.

• Maintain professionalism and act as a role model and ambassador for the team.

• Perform well under pressure, diffusing difficult situations calmly.

• Regularly performance manage the team, providing constructive feedback and reporting to management.

• Set individual goals for team members, facilitating growth and improved performance.

• Deliver motivational content and conduct meetings to boost morale and address low performance.

• Identify improvement areas for each team member, developing and monitoring improvement plans.

Communication:

• Maintain regular communication with key stakeholders regarding issues, projects, and business cases.

• Communicate updates and changes via email or team meetings.

• Conduct team meetings and tailor communication to various audiences.

• Maintain open communication channels with direct reports for escalation and support.

• Regularly check in with executives, establishing yourself as a go-to resource.

• Relay team feedback, suggestions, and performance information to management.

• Develop innovative methods for sharing information within the team.

• Ensure training materials are current and relevant.

Working with Others:

• Collaborate with other team leads to coordinate daily tasks and initiatives.

• Foster team harmony and resolve conflicts effectively.

• Act as a business partner with other teams within Just Eat.

• Participate in senior management meetings to provide advice and answer stakeholder questions.

Leadership:

• Complete tasks assigned by management using team resources, maintaining clear communication.

• Manage team knowledge, update documentation, and conduct workshops.

• Coach and mentor the team on JET/EITops processes and best practices.

• Oversee daily duties, prioritize high-priority issues, and ensure smooth site operations.

• Manage team resources to provide even coverage across all support areas.

• Assign and oversee project work, providing regular guidance and check-ins.

• Serve as the point of contact for 3rd line issues, ensuring timely resolution and communication.

• Meet with each direct report bi-weekly to monitor progress on personal and professional goals.

• Identify and encourage the development of new skills among team members.

• Fill in for other team leads and the manager during their absence.

• Assist in hiring new team members by reviewing resumes and conducting interviews.

• Proven experience in IT team leadership within an enterprise environment.

• Strong technical background with expertise in EITops technologies.

• Excellent people management skills, with the ability to lead and inspire a team.

• Exceptional problem-solving abilities and a proactive approach to challenges.

• Effective communication skills, both written and verbal.

• Ability to work under pressure and handle difficult situations calmly.

• Experience with budget management and adherence.

• Commitment to delivering high-quality customer service.

Preferred Skills:

• Experience in a global team environment.

• Familiarity with performance management and goal-setting processes.

• Training or certification in leadership and management.

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. 

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day. 

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

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