Job Summary
The EHR and Billing Support Specialist provides first-level support to healthcare clients by assisting with the use and functionality of our EHR and billing software. This role requires a strong understanding of EHR systems and medical billing processes, excellent communication skills, and a customer-first mindset.
Job Details
Work Setup: Work from Home
Work Schedule: Monday to Friday, 6:00 AM – 3:00 PM Pacific Standard Time (PST) | Monday to Friday, 9:00 PM - 6:00 AM Manila Time
Holidays: Follows U.S. (PST) holidays
Key Responsibilities
- Handle inbound support calls from existing clients and provide timely assistance.
- Accurately document customer issues, resolutions, and follow-up actions within the CRM system.
- Participate in daily ticket review meetings to discuss ticket status, priorities, and resolutions.
- Follow up with customers regarding resolved issues to ensure satisfaction and successful implementation of solutions.
- Escalate complex technical issues to appropriate teams when necessary.
- Maintain a high level of customer service while managing multiple support requests.
- Continuously learn and adapt to software updates, system enhancements, and support processes.
- Collaborate effectively with remote team members to deliver consistent and efficient support.
Qualifications
- High school graduate; college-level education is an advantage but not required.
- At least one (1) year of recent experience in medical billing.
- At least one (1) year of recent experience working with EHR systems.
- Excellent English communication skills, both written and verbal.
- Strong interpersonal, listening, and customer service skills.
- Working knowledge of Windows 10 and Windows 11 operating systems and related devices.
- Ability to follow instructions, learn quickly, and adapt to new technologies and processes.
- Strong problem-solving skills and attention to detail.
- Ability to multitask and work effectively in a fast-paced environment.
- Knowledge of healthcare and medical terminology.
- Previous experience providing software or technical support within a healthcare environment.
Skills Required
- At least one year of recent experience in medical billing
- At least one year of recent experience working with EHR systems
- Excellent English communication skills, both written and verbal
- Knowledge of healthcare and medical terminology
What We Do
Sourcefit is a business process outsourcing (BPO) company that provides custom offshore staffing solutions and managed services to help clients build lasting value in their outsourced teams.
