The Role
Welcomes and assists travelers, reviews arrival lists, performs guest check-in and check-out, escorts guests to boarding gates, and handles grievances. The role requires hospitality or travel-related education, English proficiency, customer orientation, positive attitude, grooming and etiquette, teamwork, initiative, and familiarity with hospitality standards.
Summary Generated by Built In
JOB OVERVIEW: -
Welcome & Service Assistance to Travellers.
Review Arrival list to welcome guests.
Check-in & Check-out procedures.
Escorting guests to boarding gates.
Guest Grievance Handling.
PROFESSIONAL QUALIFICATION: -
•Graduation or Diploma in hospitality/travel & tourism/ aviation or any other relevant/related field.
REQUIRED SKILLSETS: -
Proficient in English
Customer Oriented
Positive Attitude
Familiarity with Hospitality Industry Standards.
Eager to learn.
Personal grooming and etiquette
Team work
Initiative
Note: Job responsibilities are subject to change by the employer as the company needs and requirements of the job change.
https://encalmit-my.sharepoint.com/:v:/g/personal/vrinda_jain_encalm_com/EUBDXxxBBvlPjc3E8S03dJEBpnAyLOreU05H7fO_yP9gUw?e=XXuUNf&nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJTdHJlYW1XZWJBcHAiLCJyZWZlcnJhbFZpZXciOiJTaGFyZURpYWxvZy1MaW5rIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXcifX0=
Skills Required
- Graduation or diploma in hospitality, travel and tourism, aviation, or a related field
- Proficiency in English
- Customer-oriented approach
- Positive attitude
- Familiarity with hospitality industry standards
- Personal grooming and etiquette
- Teamwork
- Initiative and eagerness to learn
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The Company
What We Do
Encalm Hospitality Pvt. Ltd. develops airport hospitality experiences across India, providing lounges, airport concierge and meet-and-assist services, limousine services, spas, business facilities, and baggage care. Its mission is to bring value and convenience to air travelers through seamless services and technology integration. The company operates premium lounges and bespoke Atithya meet-and-assist services at major Indian airports.
