eFront Invest support consultant, Analyst

Job Posted 12 Days Ago Reposted 12 Days Ago
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Belgrade, Central Serbia
Entry level
Fintech • Financial Services
Bringing together the best of a technology pioneer and a financial leader.
The Role
The role focuses on managing client relationships, troubleshooting software issues, and ensuring client satisfaction while enhancing technical knowledge.
Summary Generated by Built In

About this role

Following business growth strategy Aladdin Client Services Team is expanding with talented potentials. This role is responsible for assisting, managing, and growing relationships of Aladdin Alternatives clients by providing technical expertise to resolve clients’ inquiries and by effectively communicating with other stakeholders in the organization. 

eFront Invest and Investment Cafes software solutions offer the broadest feature set for alternative investment firms. Wide range of software complexity allows development and utilization of technical knowledge and being in client facing role enables enhancement of communication skills. 

This is dynamic role with strong potential of upwards mobilities into our organization.  

Key Duties and Responsibilities 

  • Providing support to our clients by troubleshooting, resolving software issues and delivering solution via ticketing system 

  • Providing analysis of client’s needs and evaluating the feasibility of their requirements 

  • Own overall relationship with assigned customers which includes onboarding client on support model, increasing adoption by answering product questions, ensuring retention by resolving issues, managing client’s backlog, improving client satisfaction by monitoring and respecting clients SLA’s 

  • Developing advanced skills and knowledge in business, functional and technical areas; Documenting and achieving work for future reference; maintaining knowledge base 

  • Reconfigure the system based on clients’ requests 

  • Liaise with development team for client requests such as bespoke development or bug fixing 

  • Prioritization of daily tasks 

  • Work with key stakeholder across the organization to deliver effective customer support 
     

Requirement/Experience 

  • Graduated from the Faculty of Organizational Sciences/ Economy/IT/Mathematics or relevant placement 

  • Full professional proficiency in written/spoken English  

  • Technically proficient, experience of diagnosing root cause and ability of strong analytical, problem-solving skills to problem solve 

  • Experience with any programming language, SQL, VB.net, VBA, JavaScript, .NET, C# is a plus 

  • Great communication and presentation skills, ability to adapt to all styles of people, constantly working on soft skills 

  • Independence in work and decision-making, team-worker  

  • Good time management and an ability to multi-task/balance parallel work streams  

  • Previous experience implementing financial software solution is a plus 

 

#EarlyCareers

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being.  Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock

BlackRock is proud to be an Equal Opportunity Employer.  We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.

Top Skills

.Net
C#
JavaScript
SQL
Vb.Net
VBA
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The Company
HQ: New York, NY
21,000 Employees
On-site Workplace
Year Founded: 1988

What We Do

BlackRock is a global asset manager. We help investors build better financial futures. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. Our founding mission was to establish a firm that thinks differently about managing investment risks to best serve our clients, and this is still at our core today.

We challenge businesses to reach higher standards. We use technology to think beyond what’s possible. We provide investment solutions for every need. We aim to simplify a complex world. We help chart paths towards financial health. We are BlackRock, and we are invested in your financial well-being.

Follow us for global insights shaping the economy, thought leadership, and more information on culture and careers at BlackRock.

https://www.blackrock.com/corporate/compliance/social-media-guidelines

Why Work With Us

Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.

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