About this role
Following business growth strategy Aladdin Client Services Team is expanding with talented potentials. This role is responsible for assisting, managing, and growing relationships of Aladdin Alternatives clients by providing technical expertise to resolve clients’ inquiries and by effectively communicating with other stakeholders in the organization.
eFront Invest and Investment Cafes software solutions offer the broadest feature set for alternative investment firms. Wide range of software complexity allows development and utilization of technical knowledge and being in client facing role enables enhancement of communication skills.
This is dynamic role with strong potential of upwards mobilities into our organization.
Key Duties and Responsibilities
Providing support to our clients by troubleshooting, resolving software issues and delivering solution via ticketing system
Providing analysis of client’s needs and evaluating the feasibility of their requirements
Own overall relationship with assigned customers which includes onboarding client on support model, increasing adoption by answering product questions, ensuring retention by resolving issues, managing client’s backlog, improving client satisfaction by monitoring and respecting clients SLA’s
Developing advanced skills and knowledge in business, functional and technical areas; Documenting and achieving work for future reference; maintaining knowledge base
Reconfigure the system based on clients’ requests
Liaise with development team for client requests such as bespoke development or bug fixing
Prioritization of daily tasks
Work with key stakeholder across the organization to deliver effective customer support
Requirement/Experience
Graduated from the Faculty of Organizational Sciences/ Economy/IT/Mathematics or relevant placement
Full professional proficiency in written/spoken English
Technically proficient, experience of diagnosing root cause and ability of strong analytical, problem-solving skills to problem solve
Experience with any programming language, SQL, VB.net, VBA, JavaScript, .NET, C# is a plus
Great communication and presentation skills, ability to adapt to all styles of people, constantly working on soft skills
Independence in work and decision-making, team-worker
Good time management and an ability to multi-task/balance parallel work streams
Previous experience implementing financial software solution is a plus
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
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What We Do
As the world’s largest asset manager, BlackRock partners with investors around the globe to help them (and those on whose behalf they invest) plan for life’s most important goals – like retirement, home ownership and their children’s education. Our clients range from governments, foundations and other large institutions to those investing on behalf of individuals, including firefighters, nurses, teachers and factory workers. BlackRock was founded with the idea of creating a better asset management firm — one that was purpose-driven, focused on clients and risk management, and propelled by data and technology. Our breakthrough Aladdin® platform is BlackRock’s technological backbone, helping investors see and manage their whole portfolios in one place – from constructing investments to monitoring risk and executing trades. Used by hundreds of external institutions around the world, Aladdin combines powerful analytics and a common language to help investment teams make faster, more informed decisions across public and private markets. It’s a key part of our business and one of the reasons we’re trusted to manage more assets than any other investment manager today. At BlackRock, we challenge conventions and raise the bar for what’s possible. We harness technology to unlock new solutions, simplify complexity, and deliver investment strategies that meet people where they are. Whether it’s retirement planning, wealth building or navigating market shifts, we’re here to help clients invest more easily, more affordably and with more choice as we chart a path toward financial well-being together. Learn more: Careers.BlackRock.com
Why Work With Us
Without our people, technology is irrelevant. When we combine the power of people with the power of technology, we amplify our ability to create better outcomes for our employees, clients, shareholders and society alike.
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