Relationship Manager, Associate

BlackRock's purpose is to help more and more people experience financial well-being. As a fiduciary to investors and a leading provider of financial technology, our clients turn to us for the solutions they need when planning for their most important goals. As of end of 2024, the firm managed approximately $11.5 trillion in assets on behalf of investors worldwide. 
 
Business Unit Overview 
 
BlackRock Aladdin business is uniquely positioned to address the industry’s investment management and financial technology demands. The various business departments within Aladdin entity are focused on providing clients with highly scalable end to end investment management solutions for both Public and Private markets. 
 
The Aladdin Client Business (ACB) entity is effectively responsible to growth the Aladdin business with our existing external clients, implement our solutions and manage the relationship & services across the lifetime of our clients. 
 
The role sits within our Client Engagement team that is responsible to expand our footprint withing our existing client base as well as minimize churn and provide best in class user experience on our technologies: user adoption, value delivery and client satisfactions are key objectives for our teams. 
 
The successful candidate will be an integral part of the Client Engagement team and will assume a Client Relationship Manager position, servicing our clients in North America (USA, Canada) across a range of activities including relationship management, business development, churn prevention and value delivery. 
 
The candidate should have a solid finger pulse of the client’s entire organization and be imbedded into the client’s key Decision Makers and Business leaders to drive adoption and growth. Commercial and client facing skillsets are a must. 
 
Key Responsibilities 

This role is within Belgrade ACE team who covers small/med asset managers clients around the globe. Belgrade ACE team is part of the global ACE organization, responsible for client satisfaction and growth.  

• Responsible for 3 key objectives for their individual portfolio of clients: 

• Ensure client satisfaction (health score) 

• Expand footprint (harvesting) 

• Prevent revenue attrition (churn) 

• Lead and establish strong personal relationships with clients and represent BlackRock software business in a compelling fashion 

• Liaise with the client's key stakeholders in the region and provide strong leadership for the eFront relationship. Specifically tasked to build senior connectivity within our client base

• Develop a strong working relationship with clients to promote adoption of our technologies 

• Develop strong relationships with all groups within BlackRock to ensure an excellent client experience and convey client requirements to relevant teams as necessary. (Product, Support, Business Development, etc.) 

• Responsible for maintaining accurate CRM data and ensuring adherence to internal processes and protocols. 
   

Skills And Qualifications 
 
Must Have: 

• Fluent in English and Serbian

• 3 years + in the Fintech/Finance industry (as a client, in a consulting company, with a technology provider) 

• Ability to build relationships across a broad range of backgrounds from IT, operations, investment teams to C-suite 

• Uncovers and meets the need of clients; builds strong working partnerships with clients and internal teams; acts with urgency and works hard to address client demands; effectively manages clients’ expectations and delivers value-added service; Capable to manage client relationship from tactical/operational to strategic 

• Committed to gaining relevant knowledge, skills and experience in commercial markets; stays passionate about the business and maintains current knowledge about competitor products and services

• Strong sense of emotional ownership and accountability  

• Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients. Capable of connecting with multiple audiences and articulating lines of reasoning 

• Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities 

• Comfortable working diverse and multi-cultural environment 

Nice to have: 

• Knowledge of capital markets – private market focus; understanding of business, financial and technical terminology, including how organizations operate, compete, profit and grow. Keeps abreast of developments in own field and considers how this knowledge can be applied

• Technologically “aware” to be conversant with clients and visualize opportunities. Technology knowledge is important, but a deep skillset is not necessary 

• A consultative approach to understanding client needs and a passion for solving problems 

• Used to manage her/his work and report with data & analytics.