The Role
Leads business process analysis, workflow assessments, stakeholder workshops, and requirements management for EEOC enterprise IT and FOIA systems. Translates business needs into actionable technical requirements, develops process models and documentation, evaluates applications, identifies inefficiencies, and recommends modernization, automation, integration, and service improvements. Supports FOIA case management system implementation, testing, maintenance, reporting, records management, and continuous improvement while coordinating with agency stakeholders, technical teams, and government management.
Summary Generated by Built In
cFocus Software seeks a Sr. Business Analyst to join our program supporting the Equal Employment Opportunity Commission (EEOC). This position is onsite in Washington, DC. This position requires a Public Trust or the ability to obtain a public trust clearance.
Qualifications:
Duties:
Qualifications:
- Bachelor's degree in Business Administration, Information Systems, Management, or a related field; in lieu of a degree, a minimum of eight years of relevant professional experience performing business analysis, requirements management, process improvement, and stakeholder engagement activities.
- Current Business Analysis certification.
- Demonstrated experience supporting enterprise-level information technology and business transformation initiatives.
- Demonstrated experience in business process analysis, requirements management, process improvement, stakeholder engagement, and facilitation with technical and non-technical audiences.
- Qualifications and experience necessary to perform as a FOIA Systems Analyst, including support for FOIA processes, case management systems, reporting, records management, and continuous improvement.
- Strong written and verbal communication skills and the ability to translate business needs into actionable requirements and technical concepts into clear business language.
- Knowledge of business process modeling, workflow analysis, use case management, requirements analysis methodologies, SDLC practices, and Agile principles.
- Professional command of the English language and the ability to work effectively with business representatives, department leadership, FOIA personnel, OCIO staff, development teams, and Government management.
- Ability to work full-time on-site at EEOC Headquarters during the required operating window and perform occasional approved local or domestic travel or weekend support, as needed.
- Must currently possess or be able to favorably complete the required five-year employment background investigation for a Public Trust position, normally initiated through Standard Form 85P, and meet applicable OPM suitability standards.
Duties:
- Lead business process analyses, workflow assessments, requirements-gathering sessions, stakeholder interviews, workshops, and fact-finding activities.
- Identify, document, validate, prioritize, and manage business, functional, operational, and system requirements throughout the project lifecycle.
- Serve as the liaison between business units and technical teams, translating business needs into clearly defined requirements and explaining technical concepts to non-technical stakeholders.
- Develop and maintain business process models, workflow diagrams, process flows, use cases, requirements documentation, and related analysis artifacts using tools such as Microsoft Visio.
- Assess current and proposed business processes for effectiveness; identify gaps, redundancies, inefficiencies, manual activities, and integration challenges.
- Recommend solutions that improve operational performance and measurable business outcomes, including shared services, workflow streamlining, automation, modernization, reduced duplication, and enhanced system integration.
- Evaluate business applications for alignment with organizational goals, operational objectives, statutory requirements, and customer service expectations.
- Maintain an inventory and assessment of agency applications, capabilities, dependencies, and anticipated future business needs.
- Incorporate cross-functional and interdepartmental dependencies into project planning and requirements development.
- Distinguish validated business requirements from desired enhancements or stakeholder preferences and communicate those distinctions to OCIO development teams.
- Review and validate project requirements and proposed solutions to confirm that they meet business needs and deliver measurable value.
- Collaborate with stakeholders throughout the project lifecycle to maintain alignment with objectives, approved requirements, deliverables, and expected outcomes.
- Apply use case management, business process modeling, requirements analysis, standard system development life cycle methodologies, project management practices, and Agile principles, as applicable.
- Support the administration, operation, enhancement, and continuous improvement of the EEOC FOIA program and its supporting information systems.
- Analyze FOIA processes and applications and recommend improvements to efficiency, transparency, reporting capabilities, records management, workflow automation, and customer service.
- Support the implementation, configuration, testing, maintenance, integration, and modernization of FOIA case management systems and related technologies.
- Prepare accurate, complete, and timely status reports, requirements packages, process documentation, recommendations, and other project artifacts for EEOC customers and the COR.
- Maintain current professional knowledge and complete required training relevant to assigned competencies and EEOC systems.
Skills Required
- Bachelor’s degree in Business Administration, Information Systems, Management, or a related field, or eight years of relevant professional experience in business analysis, requirements management, process improvement, and stakeholder engagement.
- Current Business Analysis certification.
- Experience supporting enterprise-level information technology and business transformation initiatives.
- Experience in business process analysis, requirements management, process improvement, stakeholder engagement, and facilitation with technical and non-technical audiences.
- Qualifications and experience supporting FOIA processes, case management systems, reporting, records management, and continuous improvement.
- Strong written and verbal communication skills, including translating business needs into requirements and technical concepts into clear business language.
- Knowledge of business process modeling, workflow analysis, use case management, requirements analysis methodologies, SDLC practices, and Agile principles.
- Professional command of the English language and ability to work effectively with business representatives, FOIA personnel, OCIO staff, development teams, and government management.
- Ability to work full-time onsite at EEOC Headquarters in Washington, DC, during the required operating window.
- Ability to perform occasional approved local or domestic travel or weekend support as needed.
- Must possess or be able to favorably complete a five-year employment background investigation for Public Trust and meet OPM suitability standards.
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The Company
What We Do
Established in 2006, cFocus Software automates FedRAMP compliance and develops government chatbots for the Azure Government Cloud, Office 365, and SharePoint. cFocus Software is the exclusive vendor of ATO (Authority To Operate) as a Service™, which automates FedRAMP compliance for the Azure Government Cloud and Office 365. Contact Us for a demo of ATO as a Service™ or a FREE government chatbot proof of concept project today!
