Job Description:
Education Support Specialist
The Education Support Specialist provides operational, administrative, and customer‑facing support for all agent and departmental education activities, including continuing education programs, webinars, in‑person trainings, and company events. This role ensures that training logistics run smoothly, regulatory requirements are met, and agents and internal teams receive timely, professional assistance.
Responsibilities
Training & Education Coordination
- Manage and process Agent Training Request Forms (TRFs), including confirming dates, times, trainers, and locations.
- Coordinate scheduling across trainers, agents, sales representatives, and internal teams while proactively resolving conflicts.
- Maintain and update the centralized Trainer Education Calendar with complete and accurate information.
- Support webinar and online training attendees by providing connection links, login assistance, materials, and answers to inquiries about upcoming offerings.
- Monitor and manage multiple departmental inboxes (Education, Training, Events), ensuring timely, professional responses.
- Assist with accreditation processes for FREC and DFS, including new course submissions, renewals, speaker documentation, and roster submissions.
- Prepare and maintain required materials and documentation to support compliance with state and industry regulations.
Agent & Customer Support
- Serve as a primary point of contact for agents, attorneys, trainers, and internal staff regarding education-related needs.
- Provide courteous, professional communication via phone, email, video conference, and in person.
- Assist with questions about training availability, requirements, and event logistics.
- Manage event registrations, cancellations, refunds, and attendee communications.
- Provide on‑site event support, including registration check‑in, accreditation tracking, and attendee assistance.
- Deliver responsive, solution‑oriented support that reflects the company’s service standards.
Work Expectations
- Maintain dependable, punctual attendance, including occasional in-office or after‑hours event support as needed.
- Work scheduled hours Monday through Friday, with the ability to work overtime when required.
- Comply with all company policies, procedures, and regulatory requirements, including timely completion of mandatory training.
Qualifications & Skills
- Strong organizational skills with the ability to manage multiple calendars, inboxes, and deadlines.
- Excellent written and verbal communication skills.
- Customer service mindset with the ability to interact professionally with diverse stakeholders.
- Proficiency with webinar platforms (e.g., Zoom, Teams, GoToWebinar), Microsoft Office, and scheduling tools.
- Ability to work independently while contributing to a collaborative team environment.
- High attention to detail, especially in regulatory and documentation tasks.
- Experience in education coordination, event support, or title insurance is helpful but not required.
#LI-KB1
Benefits may include:
Comprehensive medical, prescriptions, dental and vision plans
401(k) plan with a discretionary company match
Shareholder Purchase and Reinvestment Plan
Basic life and accidental death and dismemberment insurance premium paid by the company
Voluntary supplemental life insurance for employees, spouses and dependent children
Fertility and Family Building Benefits
Paid Disability benefits
Paid time off programs
11 Company paid holidays per year
Flexible spending account
Health savings account (available to High Deductible Health Plan participants only)
Employee Assistance Program
Educational Assistance Program
Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
Transportation benefit plan for mass transit, parking and vanpool, in several markets
Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.
For California applicants, please click the following link to view our CCPA Applicant NoticeOld Republic Title is an Equal Opportunity Employer
Skills Required
- Strong organizational skills and ability to manage multiple calendars, inboxes, and deadlines
- Excellent written and verbal communication skills
- Customer service mindset and ability to interact professionally with diverse stakeholders
- Proficiency with webinar platforms such as Zoom, Teams, or GoToWebinar
- Proficiency with Microsoft Office and scheduling tools
- Ability to work independently and collaboratively
- High attention to detail, especially for regulatory and documentation tasks
- Experience in education coordination, event support, or title insurance
- Dependable, punctual attendance and ability to provide occasional in-office or after-hours event support
- Ability to work Monday through Friday and overtime when required
Old Republic Title Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Old Republic Title Insurance Group and has not been reviewed or approved by Old Republic Title Insurance Group.
-
Retirement Support — The package includes a 401(k) Savings and Profit‑Sharing Plan with employer contributions and a structure that can include a non‑elective contribution and match. The design includes ongoing enhancements and immediate eligibility, signaling sustained investment in retirement benefits.
-
Equity Value & Accessibility — A shareholder/employee stock purchase and reinvestment plan offers accessible company equity alongside retirement savings. This equity component is positioned as a differentiator versus many peers.
-
Healthcare Strength — Comprehensive medical, dental, and vision plans are complemented by telehealth, disease‑management and musculoskeletal programs, and an EAP. Feedback suggests some perceive healthcare cost/coverage favorably and note added family‑building support such as fertility benefits.
Old Republic Title Insurance Group Insights
What We Do
Old Republic Title is one of the largest title insurance groups* in the United States. We operate through a national network of Company-owned offices, affiliates, authorized agents and approved attorneys, which allows us to service our customers in both large and small markets across the country. *Members of the Group are: Old Republic National Title Insurance Company and American Guaranty Title Insurance Company. OUR MISSION Our Mission is to provide quality insurance security and related services to businesses, individuals and public institutions, and be a dependable long-term steward of the trust that policyholders and other important stakeholders place in us.
