ACCOUNTABILITIES
Student Recruitment Operations
- To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
- To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway
- To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing
- To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
- To comply with quality standards set for the department
Leads Management
- To follow up on all leads assigned on a timely basis
- To prepare and maintain leads follow-up reports
Market Engagement & Project Management
- To understand the local education landscape and explore new developments.
- Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives
- Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences
- To plan and leverage community engagement to build awareness and brand name.
JOB REQUIREMENTS
- Bachelor degree with 2 - 3 years of relevant working experience, preferably in sales, marketing or customer service.
- Experienced in Customer Service and Sales conversion processes
- Good understanding of the higher education industry in Singapore
- Able to work on Saturdays (9am – 1pm)
- Well-developed diplomacy skills and ability to handle expansive and diverse customers.
- Pleasant and patient personality with excellent service mindset
- Good interpersonal skill with a high level of initiative and drive
We regret that only shortlisted candidates will be notified.
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What We Do
The Singapore Institute of Management (SIM) is one of the region’s leading education and lifelong learning institutions, recognised for empowering individuals and enterprises to thrive across life stages through learning. Seeded by the Singapore Economic Development Board in 1964, SIM has been leading in the development of work and industry skills for Singapore’s growth. Through harnessing new knowledge, skills and technology, SIM provides skills-based learning experiences that enable students, professionals, and enterprises to Learn for Life and Thrive for Life. SIM achieves this through SIM Global Education (SIM GE) and SIM Academy. SIM Global Education focuses on higher education pathways and SIM Academy focuses on Professional Development (PD) and Enterprise Solutions (ES) for career transitions and advancements, and integrated learning solutions for enterprises
