Education Software Engineer

About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit www.mastercontrol.com.

SUMMARY

We are seeking a Software Engineer with exceptional talent in developing and maintaining enterprise-level solutions and tools. The ideal candidate will have strong experience with learning platforms, AI tools, and modern programming languages. This role will focus on leveraging AI-driven solutions to architect and implement scalable learning solutions.

CORE RESPONSIBILITIES

• Design and develop processes and tools for customers to access learning content easily and intuitively.
• Collaborate with education teams to understand customer learning needs and brainstorm user-friendly approaches for customer learning.
• Collaborate with software and engineering teams to integrate learning processes and tools into the MasterControl product.
• Collaborate with data teams to ensure data on customer learning can be gathered automatically and integrated into BI tools.
• Identify opportunities to streamline content development, translation, and management processes using AI tools.
• Implement automation solutions to enhance team productivity and content creation workflows.
• Incorporate learning assessments, activities, and evaluations into data-gathering processes.
• Participate in quality assurance and user testing to ensure learning experiences are accessible, user-friendly, and effective.
• Collaborate with project teams to manage content development timelines, priorities, and deliverables effectively.
• Review and synthesize learner data to help education teams enhance learning solutions and solve problems.
• Stay current with emerging trends, technologies, and best practices in learning experience design, incorporating new approaches and tools to enhance learning experiences.

REQUIRED SKILLS AND KNOWLEDGE 

• 1-3 years experience in development using JavaScript, TypeScript, Java, Python or other relevant languages
• Strong aptitude for working with and implementing AI-driven solutions
• Exceptional critical thinking, problem-solving, and communication abilities
• Strong sense of responsibility and drive to create exceptional applications
• AI applications in content workflows (automation and translation tools) 
• Software development methodologies and engineering practices 
• Understand the impact of education in software adoption 
• Background in developing templates and automation scripts 

PREFERRED SKILLS

• Ability to adapt to and embrace emerging AI technologies in software development
• Proficiency in leveraging AI tools for code generation and architecture decisions
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Understanding of XML, JSON, and other data formats
• Knowledge of database systems and SQL
• Experience with version control systems (Git)
• Experience with translation management tools 
• Experience with: Skilljar, ServiceNow, Pendo, Jira/Atlassian suite 
• Structured authoring and content reuse strategies 
• Knowledge of adult learning principles, instructional design models, and learning theories.
• Experience with graphic design software (e.g., Adobe Creative Suite) and video editing tools.
• Familiarity with user experience (UX) design principles and methodologies.

PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

• Bachelor's degree in Computer Science, Instructional Design, Digital Media, or a related field (or equivalent experience)
• 3+ years of experience in programming or software engineering.
• Excellent communication, organization, and problem-solving skills.

• Previous work in SaaS or enterprise software documentation preferred
• Excellent communication skills with ability to explain complex technical concepts clearly
• Detail-oriented with strong problem-solving abilities
• Self-motivated with ability to work independently

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Ability to operate a computer and work at a desk for extended periods of time.
• Ability to communicate effectively in writing, in person, over the telephone and in e-mail.
• Ability to work non-standard hours and travel as required.

Why Work Here?

#WhyWorkAnywhereElse?

MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

• Competitive compensation
• 100% medical premium coverage (yes, you read that right!)
• 401(k) plan with company match
• Generous PTO packages that increase with tenure
• Schedule flexibility
• Fitness clubs (you get paid to have fun and be active!)
• Company parties and employee recognition programs
• Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)
• Onsite physician and massage therapist
• Innovation center and gaming rooms at the office
• Dental/vision plans
• Employer paid life insurance policy
• Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.

The US base salary range for this full-time position is $75,000 - $85,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] or call (801) 942-4000 and ask to speak with a member of Human Resources.
Equal Opportunity Employer, including disability and protected veteran status