Location: San Jose, CA
Type: Full-Time | 40 hrs/week (Wednesday–Sunday)
Compensation: $20–$28/hour + performance-based incentives, targeted $50K-$74K/year
About the Role
The School Advisor and Coordinator is a front desk and administrative role that serves as the first point of contact for families at Think Academy. This position focuses on student assessment, parent consultation, and enrollment support, helping families identify the most suitable learning path based on each student’s academic needs.
You will play a key role in conducting placement evaluations, recommending appropriate classes, and ensuring a smooth and positive experience for both new and existing families.
Enrollment & Educational Consultation
- Welcome and consult with prospective families in person, by phone, and online.
- Understand students' academic needs and recommend appropriate courses and learning pathways.
- Conduct program presentations and explain curriculum offerings, schedules, and tuition information.
- Support placement tests, trial classes, and enrollment procedures.
- Follow up with leads and prospective families to maximize enrollment conversion rates.
Parent Relationship Management
- Build and maintain strong relationships with parents and students.
- Provide timely responses to inquiries and concerns.
- Track student progress and communicate program updates to families.
- Ensure a positive customer experience throughout the student lifecycle.
Sales & Business Development
- Meet enrollment and sales targets established by management.
- Maintain accurate records of leads, consultations, and enrollments in CRM systems.
- Participate in marketing events, open houses, educational seminars, and community outreach activities.
- Identify opportunities for student retention, referrals, and program expansion.
Campus & Administrative Support
- Assist with front desk operations and daily campus activities.
- Coordinate with teachers and operations teams to ensure smooth classroom scheduling and student services.
- Support student check-in/check-out procedures and maintain accurate records.
- Bachelor's degree preferred; Education, Business, Marketing, or related fields are a plus.
- Previous experience in sales, customer service, educational consulting, admissions, or student services preferred.
- Bilingual in English and Mandarin Chinese is a required
- Strong communication and interpersonal skills.
- Passion for education and helping students succeed.
- Ability to build rapport with parents and students from diverse backgrounds.
- Strong organizational and multitasking abilities.
- Ability to work over weekends as needed.
- Competitive base salary plus performance-based commission.
- Health, dental, and vision insurance (for eligible employees).
- Paid time off and company holidays.
- Professional development and career growth opportunities.
- Supportive and collaborative work environment.
- Experience in K–12 education, tutoring, enrichment programs, or academic consulting.
- Strong presentation and relationship-building skills.
- Bachelor’s degree preferred; education, communication, or customer service background a plus.
- Bilingual in English and Mandarin required.
- Excellent interpersonal and communication skills — friendly, patient, and solution-oriented.
- Organized and detail-minded, able to multitask in a fast-paced environment.
- Passionate about education and providing great parent and student experiences.
- Experienced in sale is preferred
Why Join Think Academy
- Meaningful work that impacts students’ academic growth.
- Supportive, collaborative, and growth-oriented team environment.
- Career development opportunities in education operations and management.
Skills Required
- Bilingual in English and Mandarin
- Ability to work weekends (Wednesday–Sunday schedule)
- Strong communication and interpersonal skills
- Strong organizational and multitasking abilities
- Previous experience in sales, customer service, educational consulting, admissions, or student services
- Bachelor's degree
- Experience in K-12 education, tutoring, enrichment programs, or academic consulting
What We Do
AL Education Group (NYSE: TAL) is an education technology (Ed-Tech) company that operates based on smart education that provides an open platform for quality education and extra-curricular learning. It serves public education, powers private education and explores new education models for the future on a global scale. Our mission is Advancing Education Through Science and Technology. Currently there are more than 4 million students per week on TAL’s online and offline education platforms. Think Academy (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group, is recently established to provide K-9 extra-curricular learning services through technology in the US. Offering accelerated learning in math, Think Academy fosters the children’s ability to think critically, strengthens their logic skills, and helps them fulfill their goals through innovative teaching techniques. Currently Think Academy is located in San Jose, California, offering various K-9 Math and Chinese live online courses across the nation.
