Education Program Manager (EPM) - Clinical Specialist

This is a remote position.

The Education Program Manager (Clinical Education & Informatics) is responsible for leading the design, development, and deployment of comprehensive clinical education programs while supporting informatics-driven workflow optimization across oncology services at Deaconess Health System. This role serves as a critical bridge between clinical operations, Epic informatics teams, and education functions to ensure oncology workflows are accurately reflected in system design, training content, and end-user adoption strategies.

This position supports medical oncology, surgical oncology, infusion services (Epic Beacon), radiation oncology, and complex care/same-day clinic operations. The role ensures providers, nursing, pharmacy, and operational staff are fully trained, workflow-ready, and supported through go-live and post-go-live stabilization activities.

• Design and develop comprehensive, role-based training programs for oncology and infusion services.
  
• Create curriculum, course materials, simulations, job aids, and competency validation tools aligned with clinical workflows and Epic Beacon functionality.
  
• Translate clinical workflows, system design, and operational processes into structured educational content.
  
• Validate training materials against Epic build, organizational policies, and clinical workflows to ensure accuracy and readiness.
  
• Develop scenario-based and simulation training to reflect real-world oncology workflows.
  

• Partner with clinical leaders, operational stakeholders, and Epic analysts to document, analyze, and optimize oncology workflows.
  
• Serve as a liaison between end users and IT/Epic teams to ensure workflow alignment within system design and training.
  
• Participate in workflow design sessions, validation exercises, and user acceptance testing activities.
  
• Identify gaps between current and future-state workflows and recommend process and system improvements.
  
• Support standardization of workflows across clinical, research, pharmacy, and revenue cycle functions where applicable.
  

• Design and deploy structured, role-based training programs for:
  • Medical Oncology
    
  • Surgical Oncology
    
  • Infusion Services (Epic Beacon)
    
  • Radiation Oncology
    
  • Complex Care / Same-Day Clinic Services
    
• Incorporate multiple learning modalities including:
  • Epic system training (Beacon workflows)
    
  • Clinical equipment training integration
    
  • Policy and procedure education
    
  • Simulation-based learning and case scenarios
    
• Ensure training programs support both initial go-live and ongoing operational readiness.
  

• Partner with oncology leadership, nursing, pharmacy, research teams, revenue cycle, and Epic/IS teams to align workflows, system build, and education strategy.
  
• Facilitate cross-functional workshops and working sessions to ensure shared understanding of workflows and system usage.
  
• Support change management efforts by reinforcing adoption of standardized workflows and clinical best practices.
  
• Act as a key contributor in aligning education strategy with organizational informatics goals.
  

• Manage course assignments, enrollment, tracking, and completion reporting within the LMS.
  
• Monitor training compliance, competency validation, and organizational readiness metrics.
  
• Develop dashboards and reports to support leadership visibility into training progress and readiness status.
  

• Support go-live readiness planning, including training completion tracking and workflow validation.
  
• Provide at-the-elbow support during activation and go-live events.
  
• Assist in issue identification, triage, and coordination with clinical and IT support teams.
  
• Continue post-go-live engagement through stabilization (anticipated through several months post-activation), addressing workflow refinement, training gaps, and adoption challenges.
  

• Bachelor’s degree in Nursing, Healthcare Administration, Clinical Informatics, Education, or related field (or equivalent experience).
  
• Experience in clinical education, instructional design, or healthcare training program development.
  
• Experience in clinical informatics, workflow optimization, or EHR implementation environments.
  
• Strong understanding of oncology workflows, with infusion/Beacon experience strongly preferred.
  
• Experience with Epic EHR or similar healthcare information systems.
  
• Ability to translate complex clinical workflows into training content and system requirements.
  
• Experience supporting healthcare implementations, go-lives, or large-scale clinical system deployments.
  

• Epic Beacon experience or certification strongly preferred.
  
• Experience in oncology service lines (medical, surgical, radiation, infusion).
  
• Prior experience in large health system implementations or enterprise-scale education programs.
  
• Strong background in simulation-based learning or competency-based education models.
  
• Experience working in academic medical centers or integrated delivery networks.