The Good Shepherd Services Impact and Evaluation Department’s mission is to support programs in managing their contracts and learning from data to strengthen the services and impact. I&E oversees agency-wide efforts in performance management, promoting implementation of evidence-based practices, and supporting evidence-generating activities. Within I&E, the Education team supports the programs in Good Shepherd Services (GSS) Education programs, including Community Schools, YABCs, Transfer and Partnership Schools and LifeLink programs.
As a Program Analyst, you would be driving this mission by working with GSS’ Education Programs including closely partnering with program leadership and staff on improvement efforts, making data accessible and relevant to day-to-day practice, inspiring the use of data by customizing Salesforce and other data collection systems, creating reports, and providing technical assistance. This position requires a passion for providing impactful services to our communities and participants, a strong understanding of education programs, and advanced technical and analytical skills. This work relies upon having the interpersonal agility to build relationships with multiple levels of staff and an enthusiasm for working in a collaborative learning environment.
Reports to: DIRECTOR, EDUCATION PROGRAMS, IMPACT AND EVALUATION
Location: 305 7th Avenue, New York, New York 10001
Hours: 35 Hours/Week; Exempt
Salary: $66,000 - $73,500
As a Program Analyst, you will strategically guide quality improvement efforts:
- Continuously assess and be aware of program performance, trends and needs to effectively support ongoing quality improvement strategies.
- Strategize with program leadership around new and existing initiatives to effectively support program(s) in tracking related outcomes and performance.
- Maintain expertise in quality improvement approaches, evaluation, best practices, and emerging trends to inform your work.
Major Duties:
- Manage primary participant databases and support data integrity,
- Train staff and provide technical assistance on how to use multiple internal and external databases
- Prepare and guide programs in Salesforce, including performing data inventory, compiling data elements, cleaning data, and supporting the development of a process map and configuration plan.
- Collaborate with the GSS IT team to identify ways to improve and build the system.
- Design Salesforce dashboards and reports to track new aspects of program’s evolving work.
- Lead data quality management efforts by developing data integrity plans, setting validation protocols, and partnering with the Data Integrity Analyst to reconcile data across systems, perform quality checks, and produce data quality reports.
- Bring data to life by developing user-friendly reports to engage program staff
- Produce regular funding and compliance-related reports.
- Design and update data collection tools.
- Analyze and visualize outcome and output data (in graphs, charts, and infographics) to tell a clear, compelling, and accurate story, and provide data in usable formats. Perform targeted data analysis and dive deeper into specific priority areas or areas of concern.
- Collaborate with our Grants & Contracts Departments; pull and analyze data to respond to government and private funder audits and requests.
- Guide all levels of program staff in learning from data to strengthen services
- Regularly communicate with programs and assist staff in interpreting internal and external data (i.e., data provided by City and State funders, literature, national trend data and internal outcomes data) to identify performance strengths and areas in need of development.
- Host participatory, action-oriented conversations around trends and data at meetings with program staff. Connect data to lived experiences of staff and participants and to emerging policy trends.
- Conduct case record reviews of staff documentation in participant records and report on strengths and areas for growth.
- Develop logic models for new programs, and revisions for existing programs.
- Proactively and creatively involve participants and communities in program evaluation and planning
- Partner with program staff in implementing data-driven improvements
- Guide program staff through improvement planning processes
- Create or modify tools (e.g., checklists, templates, forms) assist staff in using them and provide targeted follow-up to identified improvement needs.
- Align and collaborate across team members
- Actively collaborate with team members and contribute knowledge to the department: e.g., participate in group supervision, team meetings and cross-team workgroups
- Collaborate with City, State, and other external funders and advocate on behalf of programs and GSS
Qualifications:
- Bachelor’s Degree required
- Experience working in quality improvement or program evaluation required
- Experience working in databases required
- Experience working with education or social services data preferred.
- Experience creating reports and data visualizations to communicate outcomes.
- Commitment to providing impactful services to participants
- Strong data management skills; understanding and love of data
- Comfort using Excel or other statistical programs to manipulate, analyze and visualize data.
- Enthusiasm for collaboration; friendly and responsive
- Experience managing multiple projects and precise attention to detail
- Ability to synthesize information from multiple sources
- Strong written, verbal, and visual communication skills
- Creativity and bold leadership
Skills Required
- Bachelor's Degree
- Experience working in quality improvement or program evaluation
- Experience working in databases
- Experience working with education or social services data
- Experience creating reports and data visualizations to communicate outcomes
- Strong data management skills
- Comfort using Excel or other statistical programs to manipulate, analyze and visualize data
- Experience managing multiple projects and precise attention to detail
- Ability to synthesize information from multiple sources
- Strong written, verbal, and visual communication skills
- Enthusiasm for collaboration; friendly and responsive
- Commitment to providing impactful services to participants
- Creativity and bold leadership
What We Do
Good Shepherd Services is a non-profit organization dedicated to helping children, youth, and families in New York City overcome challenges and gain skills for success. Through over 100 high-quality programs, they provide effective services that deepen connections within families, schools, and neighborhoods, working closely with community leaders to advocate for their participants and create a better city for all.
