Education Account Representative

Job Description:

About the Role

When you join Dow Jones, you become part of one of the most dynamic, creative and savvy news and information companies in the world. As a global leader in news and business intelligence, we're newswires, websites, newspapers, apps, newsletters, databases, magazines, radio and television--including some of the widest-read and most-respected brands, such as Factiva, The Wall Street Journal, and Barron's. Our media inform the discussions and decisions that are vital to the world's commerce, while our databases make the business world more transparent, allowing our customers to uncover growth opportunities and mitigate risk. We continually develop technology to transform information into insight and insight into prosperity. From 58 countries and in twenty-five languages, we enlighten and inspire audiences with authoritative, differentiated and trusted content.

You Will:

• Drive renewals, reduce churn and upsell where appropriate within the assigned account base of education customers. 

• Achieve individual revenue or seat targets

• Gather customer feedback to enhance new product development 

• Monitor usage data and adoption trends to identify at-risk customers. 

• Create training materials, tutorials and best practices for educators to engage with Dow Jones suite of products. 

• Organize workshops and webinars to improve proficiency of subscription offerings. 

• Serve as trusted advisor and Dow Jones conduit for education clients

• Work with marketing to ensure clients are activating and engaged. 

• Attend (where appropriate) industry trade shows and events

• Provide reporting and leverage Salesforce for pipeline management

You Have:

• Strong interpersonal and communication skills to serve as a trusted advisor.

• Skill in creating engaging training materials and tutorials.

• Ability to organize and lead webinars and workshops for product adoption.

• Comfortable presenting to educators and stakeholders in virtual and in-person settings.

• Strong written and verbal communication for documentation and training materials.

• 3–5 years in Customer Success, Account Management, or similar client-facing roles, preferably in the education or SaaS industry.

• Experience with Salesforce or similar CRM platforms.

• Background working with educators, academic institutions, or digital learning platforms is highly preferred.

• Experience organizing or speaking at webinars, workshops, or industry events is a plus.

Our Benefits

• Comprehensive Healthcare Plans

• Paid Time Off

• Retirement Plans

• Comprehensive Insurance Plans

• Lifestyle programs & Wellness Resources

• Education Benefits

• Family Care Benefits & Caregiving Support

• Commuter Transit Program

• Subscription Discounts

• Employee Referral Program

Learn more about all our US benefits

#LI- Hybrid

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones - Media Sales

Job Category:

Sales

Union Status:

Union role

Pay Range: 70,000.00 - 85,000.00

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..