Location: Norwich, office based
Salary: £25,180 to £30,492 per annum pro rata
Hours: 36 hours per week
Contract Type: Permanent
This is a great opportunity to join our team - Employer of the Year Housing Heroes awards 2025
We’re looking for an EDM Administrator to join our team based in Norwich, managing all the incoming and outgoing post for Clarion Housing.
You’ll receive, sort and distribute all incoming documents to the appropriate teams; create, complete, and attach business processes to scanned documents ensuring they enter the correct business queue at the correct stage within our CRM system, always ensuring that Clarions policies and procedures are adhered to in respect of GDPR and document retention.
Experienced in handling confidential information and with a good understanding of GDPR legislation, you’ll identify and forward copy tenancy agreements to our customers and validate Housing Benefit status from notifications received, accessing the organisation’s finance system to ensure the customer’s details are correct and up to date.
Proficient with Microsoft Office and document control software and with proven organisational, planning and time management skills, you’ll have experience of working in an administrative setting, in busy, pressurised environments.
Adaptable to change, proactive and positive, and excellent communication skills are vital. Experience using electronic document management systems would be an advantage, but it is not essential.
If this sounds like an opportunity for you then apply now!
Please review the full role profile before applying EDM Administrator
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here
To find out more about who we are and what we do, please click here
Closing Date: Sunday 16th August 2026 at midnight.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
This vacancy may close without notice.
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Skills Required
- Receive, sort and distribute incoming and outgoing post
- Create, complete, and attach business processes to scanned documents and route them in the CRM
- Experience handling confidential information and a good understanding of GDPR legislation
- Identify and forward copy tenancy agreements and validate Housing Benefit status from notifications
- Access and update customer details in the organisation's finance system
- Proficient with Microsoft Office and document control software
- Experience working in an administrative setting, in busy, pressurised environments; strong organisational, planning and time management skills
- Experience using electronic document management systems
- Eligible to work in the UK and reside in England or Wales; employer cannot offer visa sponsorship
What We Do
We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability. We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have. We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most, We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it
