Technical Support

Reposted 2 Days Ago
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Middleburg Heights, OH, USA
Hybrid
35K-50K Annually
Junior
Healthtech • Information Technology
The Role
Provide second-level support for EDI clients, troubleshoot issues, and script medical billing conversions to meet claims requirements using proprietary scripting techniques.
Summary Generated by Built In

Hybrid Schedule - 4 days onsite per week following initial 3 month 100% onsite period

Salary: $35k-$50k

Job Description

This position resides on the EDI Application Tech team which provides second-level support for EDI's clients and call center as well and scripting claim data transformations via a proprietary scripting language to ensure claims meet all payer requirements. 

Responsibilities

  • Script medical billing converts and edits via proprietary scripting language in order to ensure claims meet all payer requirements.
  • Provide second-level software support for EDI clients and staff.
  • Research network issues, program errors, and Windows errors relating to Xpeditor Server performance.
  • Assist with the testing of Xpeditor enhancements and bug fixes that are part of Xpeditor releases.
  • Map client claim files in order to load into Xpeditor.
  • Establish custom edits/converts using Xpressbiller software.
  • Modify Xpeditor Reports per client requests.
  • Assist with identifying product shortcomings and possible enhancements.
  • Other duties as assigned.

Qualifications

  • Associate’s degree preferred
  • Experience providing technical support in a professional environment required.
  • Must have experience using a ticketing system - ServiceNow a plus.
  • Experience with some sort of scripting language preferred
  • Knowledge of EDI a plus
  • Problem solving skills
  • Strong computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast paced environment
  • Strong attention to detail – working with clients and internal departments
  • Ability to set priorities
  • Ability to maintain confidentiality
Qualifications Education Preferred Bachelors or better. Associates or better. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Top Skills

Scripting Language
Xpeditor
Xpressbiller
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The Company
Cleveland, OH
541 Employees
Year Founded: 1973

What We Do

Quadax is a healthcare revenue cycle technology and services company focused on making the business of healthcare run better. Quadax enables clients to collect more and enhance visibility into their business, allowing them to focus on their role in providing quality healthcare.

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