VIP is looking for an enthusiastic individual to join our Software Support team to work with our customers and their trading partners to set up and use EDI (Electronic Data Interchange) for the exchange of purchase orders, advance ship notices, invoices, pricing notification, payment remittances, and more. The successful EDI Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment. We are looking for someone who can handle multiple tasks and be committed to customer satisfaction.
Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VT
Starting Pay Range: $22.00 - $25.00/hour (Level 1)
Primary Responsibilities:
- Coordinate new trading partner setup including creation, testing and validation
- Support ongoing relationships with VIP customers and trading partners
- Identify, analyze and resolve processing and configuration errors
- Define software errors (bugs) for technical resolution
- Maintain documentation of the EDI processes and procedures
- Research software issues and system configuration options
- Provide internal EDI support to other VIP departments
Requirements:
- 1-2 years related industry experience
- Ability to analyze and solve technical problems
- Ability to learn and become proficient with unfamiliar systems
- Ability to work independently and multi-task in a fast-paced environment
Ideal Skills or Education:
- Experience with EDI VANs and transaction sets
- Familiarity with AS2, FTP, and HTTP(s) communication protocols
- Knowledge of X12 & XML file formats and specifications
- Understanding of Cleo Harmony, Clarify, and/or Dashboard
- Knowledge of the beverage distribution industry
Benefits Include:
- Health Insurance
- Vision and Dental Expense Reimbursement
- 401k Match and Employer Contributions
- Life and Disability Insurance
- Health Savings and Flexible Spending Accounts
- Paid Parental Leave
- On-site Child Care Center (VT)
- On-site Fitness Center (VT)
- On-site Health Clinic (VT)
- Discounted Gym Memberships
- Combined Time Off and Floating Holidays
- Flex and Hybrid Schedules
All full time job offers are contingent upon passing a pre-employment drug screening and background check.
Top Skills
What We Do
VIP is the leading technology supplier for brewers, distributors, wineries, soda bottlers, and other companies in the beverage industry. From helping distributors improve their warehouse, delivery, and sales operations, to empowering suppliers to know where their products are and how they’re selling, VIP has the technology and expertise to help these businesses thrive
