Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands including Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we've built multiple sales channels across DTC websites and third-party marketplaces. We're passionate about designing inspiring, on-trend furniture that brings customers' home décor dreams to life.
We are seeking a new member to join our Tech Team. Are you ready to be part of something amazing?
Role OverviewThe EDI & Order Management Support Specialist keeps orders, inventory, and product data flowing accurately across Maxwood's business systems. This role owns recurring transactional processes, monitors EDI and system data flows, and troubleshoots order and data exceptions — working closely with our Systems Administrator and cross-functional teams to resolve routine issues before they become bigger problems. This is a high-impact position where the right person frees up senior technical resources to focus on larger systems initiatives by keeping day-to-day operations running smoothly. Specific experience with our tech stack isn't required — we're looking for someone who understands ERP, order management, EDI, or similar transactional environments and can learn new systems quickly.
ResponsibilitiesMonitor and support daily processing of customer orders across EDI and order management systems
Identify, investigate, and correct order errors, failed transactions, and other processing exceptions
Monitor EDI and system-to-system data feeds and troubleshoot routine transmission or data issues
Maintain accurate customer, product, inventory, and related master data across business systems
Support inventory-related processes, including stock availability and warehouse data accuracy
Perform routine data imports, uploads, updates, and validation activities
Research discrepancies by tracing information across systems to identify the source of errors
Recognize recurring issues and partner with internal teams to identify root causes and improve processes
Coordinate with Customer Care, Operations, Warehouse, and Sales to resolve order and data issues
Maintain documentation for recurring processes, system procedures, and common issue resolution
Escalate complex or system-level issues to the right technical resource with clear documentation
Support reporting, data validation, and other system administration activities as needed
You quickly trace order or data errors back to their root cause
Recurring issues get flagged and resolved before they become bigger problems
Master data stays clean and reliable across systems
Cross-functional teams get fast, clear answers on order and inventory issues
Senior technical resources can focus on bigger projects because the day-to-day is covered
Experience working in an ERP, order management, inventory management, EDI, eCommerce, supply chain, or similar transactional environment
General understanding of how customer orders, inventory, and product information move through business systems
Strong attention to detail with a high level of accuracy working with transactional and master data
Strong problem-solving skills and the ability to independently investigate and resolve routine processing issues
Ability to recognize patterns and distinguish one-time errors from recurring system or process issues
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Clear written and verbal communication skills, with the ability to explain issues and escalate effectively
Comfortable learning and working across multiple software platforms
Proficiency with Excel or similar spreadsheet tools preferred
EDI experience or familiarity with electronic business transactions preferred, not required
Highly self-motivated and data-driven
Strong organizational and analytical skills
Collaborative and team-oriented
Comfortable managing multiple priorities in a fast-paced environment
Adaptable and solution-focused
Professional and confident communicator
Flexible and able to work effectively with a variety of personalities
401(k) matching
Dental Insurance
Employee Discount
Flexible Schedule
Flexible Spending Account
Health Insurance
Life Insurance
Vision Insurance
Paid Time Off
Daniel Island, SC (Charleston Area)
Skills Required
- Experience working in an ERP, order management, inventory management, EDI, eCommerce, supply chain, or similar transactional environment
- General understanding of how customer orders, inventory, and product information move through business systems
- Strong attention to detail and accuracy when working with transactional and master data
- Strong problem-solving skills and ability to independently investigate and resolve routine processing issues
- Ability to recognize patterns and distinguish one-time errors from recurring system or process issues
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment
- Clear written and verbal communication skills, including explaining issues and escalating effectively
- Comfort learning and working across multiple software platforms
- Proficiency with Excel or similar spreadsheet tools
- EDI experience or familiarity with electronic business transactions
What We Do
Maxwood Furniture is a family-owned furniture company headquartered in Charleston, South Carolina, that designs, manufactures and distributes solid solid-wood furniture across multiple brands. The company produces bedroom, dining and youth collections, operates wholesale and direct channels, and supports eCommerce and dealer partnerships while continuing to expand manufacturing and distribution capacity.
